Pro Shop Supervisor

Supervisory Duties

• Supervise operations which may include opening and closing of facility, ordering and maintaining supplies, and cash handling and bank deposits.
• Supervise work of other seasonal employees and volunteers which may include scheduling and training.
• Affirm inventory controls.
• Ensure cleanliness of pro shop and clubhouse (inside and outside), including picking up ground trash, emptying trash cans, cleaning of restrooms, and performing manual labor and related duties as assigned.
• Ensure NOVA Parks safety, business standards, and other standards inherent to the particular operation are being followed.
• Assist with public relations and customer service by greeting visitors, handling inquiries, and providing information and assistance, and informing patrons of rules and regulations.
• Interpret NOVA Parks rules and regulations.
• Aid with golf tournaments and special events as needed.
• Prepare and maintain appropriate records.
• Operate and assist with the management of the golf course tee sheet and point of sale system.
• Attend and participate in staff meetings and in-service training.
• Report unsafe conditions to course management.
• Carry out additional duties as assigned by course management.

Qualifications

• Must be minimum age of 21 (Virginia Department of Alcoholic Beverage Control requirement).
• High school diploma and two years of progressively responsible experience in customer service, golf course management or equivalent combination of education, training and experience.
• Must have certification or be able to obtain certification in the “Training for Intervention Program” (TIPS) for serving alcoholic beverages.
• Working knowledge of and experience in the game of golf and operation of facility.
• Knowledge and experience in the operation of a retail merchandise facility.
• Working knowledge of NOVA Parks standards and ability to adhere to standards.
• Demonstrated supervisory skills.
• Ability to deal effectively with the public.
• Ability to be flexible in meeting a variety of demands and conditions.
• Ability to operate a cash register.
• Working knowledge of computers.
• Strength and dexterity necessary to perform all required tasks, including lifting, stooping, bending, and working in tiring and uncomfortable positions.
• Ability to perform a variety of duties including custodial tasks.
• Availability to work a variable work schedule, which may include early and late hours, and weekends and holidays.
• Possession of or ability to obtain necessary licenses or certifications.
• Required to purchase and wear standard uniform.