Shop Supervisor

About the Role

The Service Shop Supervisor is responsible for directing, planning, coordinating, and participating in customer service activities such as shop and maintenance, application, and operational integrity.

Responsibilities

• Implement policies for operating, such as hours of operation, workers required, duties, scope of operation, cleanliness of shop, and estimates for products and services provided.
• Work closely with PSSR’s and Sales Representatives to provide solutions to customer requests.
• Promote a desired work environment between all divisions.
• Prepare work schedules and assign workers to specific duties such as maintenance and repair work to maximize customer satisfaction.
• Open and close work orders, take service calls, and perform on‑call duties as required.
• Ensure safety policies are upheld throughout the shop and the field.
• Analyze and resolve work problems, or assist workers in solving work problems.
• May perform activities of workers supervised.
• Pro‑actively establish effective relationships and support others in achieving high performance.
• Demonstrate professional behavior, flexibility, and effective communication skills in interactions with others both internally and externally.
• Influence people rather than demand others.
• Exhibit professional behavior with both internal and external business associates that reflects positively on the company and aligns with company policies and practices.
• Spend a large portion of the workday communicating orally in person and by phone.

Requirements

• Four to seven years related experience and/or training, or an equivalent combination of education and experience.
• Hands‑on knowledge in most areas of responsibility.
• Ability to read, write, and interpret correspondence with employees and customers in verbal, written, and diagram form.
• Basic math skills.
• Ability to apply independent judgment to situations while working cooperatively to achieve solutions.
• Availability to work first shift, with flexibility to work weekends, holidays, and evenings as needed to meet deadlines.
• Tolerance for performing complex tasks while experiencing numerous interruptions.

Benefits

• Health, dental, vision, life, and more as a comprehensive benefits package.
• Fun, collaborative work environment with awesome people.

Work Environment

• Occasionally required to sit; frequently required to stand, walk, talk, and hear.
• Vision requirements include close, distance, color, and peripheral vision.
• Frequent movement around a production facility; lifting or moving light to moderately heavy items (0–50 lb) throughout the day.
• Occasional exposure to moving mechanical parts, fumes or airborne particles, outside weather conditions, and vibration.
• Work in an open warehouse area with widely varying temperatures and usually loud noise levels.
• Required travel up to 10 %.
• Position is safety‑sensitive.