Pro Services Assistant Department Manager

About the role

This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete product specialist certification courses
• Ensure merchandise and installation knowledge
• Communicate standard operating procedures to all associates
• Complete industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet customers and assist with product questions and selections
• Process customer refunds and exchanges
• Follow cash, check, and charge card acceptance procedures
• Create price tags and merchandise signs
• Present 'how-to' classes to customers
• Stock and tag merchandise displays as required

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices and standard operating procedures
• Drive and teach the company philosophy around the basic P’s of retail
• Thorough understanding of merchandise and installation
• Effective communication and problem-solving skills
• Physical ability to exert 30-60 pounds of force occasionally and 20-30 pounds of force frequently

Skills

• Customer service
• Product knowledge
• Training and development
• Inventory management
• Merchandising
• Point of Sale (POS) systems
• Inventory processing
• Inventory validation
• Customer interaction
• Inventory communication

Benefits

• Bonus opportunities & career advancement opportunities at every level
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off
• Equal Employment Opportunity