Department Manager

Job Summary

A Department Manager with The Restaurant Store supports the daily operations of a retail location. Under direction of the Branch Manager, they manage operations, lead customer service, and develop a high-performing team.

Responsibilities

• Support the management of a ~30,000 sq ft warehouse/retail operation in a business-to-business sales environment
• Lead operations in absence of the Branch Manager
• Maintain a detailed understanding of the location’s daily functions and operational needs
• Manage customer sales issues and assist with scheduling
• Develop and train 15-25 team members to ensure consistent processes and procedures
• Utilize DISC profiling to build a cohesive and high-performing team
• Maintain accurate inventory control and ensure compliance with regulatory and quality standards
• Support department managers with daily operations (inventory, merchandising, sales)
• Ensure adherence to Company standards and procedures, including handling escalated customer and/or employee complaints, incident reports, and legal actions
• Support Membership and Gold Membership growth year over year within the local market
• Utilize TRS.com across the customer base
• Manage safety and maintenance needs of the building and equipment

Physical Requirements

• Standing and/or walking up to 9 hours/day
• Regular use of hands for simple grasping and fine manipulations
• Bending, squatting, crawling, climbing, and reaching
• Regular lifting, carrying, pushing, or pulling up to 50 lbs

Experience

• Minimum of 2 years of relevant experience in retail and/or supply chain management overseeing site operations and sales

Education

• No degree required, but relevant skills and experience are valued

Desired Traits & Skills

• Business proficiency in English
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint)
• Experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change and address difficult situations with diplomacy and emotional intelligence

Working Environment

• Occasional exposure to moving mechanical parts and vehicles
• Exposure to dust, fumes, and gases
• Quiet to moderate noise levels
• Marked changes in temperature and humidity
• On-site fitness centers and dog-friendly offices

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers' expectations by providing excellent hospitality, quality, and value.

Benefits

• Medical, Vision, Dental, PTO
• Paid Maternity Leave, Paid Parental Leave
• Life Insurance, Disability, Dependent Care FSA
• 401(k) matching, Employee Assistance Program, Wellness Incentives
• Company Discounts, AT&T & Verizon Discount, Bonus Opportunities
• Accident Insurance, Critical Illness Insurance, Adoption Assistance Available at HQ Locations Only
• On-site Fitness Centers, Dog-friendly Offices