PRO Services Assistant Department Manager

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company's retail philosophy
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete certification courses and demonstrate knowledge of merchandise and installation
• Communicate and validate product placement and pricing
• Greet and assist customers with product questions and selections
• Process refunds and exchanges according to guidelines
• Present 'how-to' classes to customers
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing within the department
• Answer the telephone according to guidelines

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company's safe lifting practices and operating procedures
• Drive and teach company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Completion of Industrial Truck (forklift) proficiency testing and certification
• Knowledge of store hours and working conditions

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Time management
• Physical stamina

Benefits

• Bonus opportunities and career advancement
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid volunteer time off

Pay

Details about pay are not specified in the job posting.

Schedule

Store hours are Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM. Pickup hours are Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.