PRN Patient Services Associate - Nights - ER Registration at Pennsylvania Hospital

Patient Service

Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlists management assistance as appropriate, identifies opportunities to improve the patient experience.

• Answer phones in a timely manner
• Manage/handle patient requests and route appropriately
• Retrieve voicemails in a timely manner
• Take accurate and thorough messages and route appropriately through EMR
• Schedule patient appointments (on phone or in person)
• Determines reason for visit, follows established schedules and protocols, uses appropriate billing area/appointment location, communicates changes and confirms appointments, offers alternative and cancels/reschedules appointments
• Arrives/departs activities of patient at practice, performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, finalizes all check-out procedures
• Communicates with patients regarding patient flow and wait times, keeps manager aware of potential issues as they arise
• Issues referrals and obtains pre-authorizations for patients as required and as per protocol

Financial

• Maintains up-to-date knowledge of insurance requirements pertinent to patient service and billing procedures
• Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols
• Records receipts accurately to ensure end-of-day reconciliation
• Participates in cash reconciliation delineations
• Resolves work queues and/or issues from front-end reports proactively, prioritizes recovery of missing charges
• Orders supplies for the office and generates front-end process reports as requested

Other / Regulatory

• Ensures compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.)
• Flexible and readily adopts new processes and engages in practice operation changes