PRN Patient Services Associate - Per Diem Day Shift at Pennsylvania Hospital

Patient Services Associate (PSA)

Pennsylvania Hospital is seeking a Patient Services Associate (PSA) to join their team. This is a per diem, day shift opportunity.

Summary

As a PRN Patient Services Associate, you will play a crucial role in ensuring a positive experience for our patients. You will support the practice/department by maintaining a patient-centered focus, assisting in the delivery of high-quality care, and helping to meet or exceed patient satisfaction and financial/operational targets.

Key Responsibilities

• Patient Service:
  • Anticipate and understand patient needs, manage service recovery efforts, and identify opportunities to enhance the patient experience.
    • Answer phones promptly, handle patient requests, retrieve voicemails, and take accurate messages, routing them appropriately through the EMR.
    • Schedule patient appointments by determining the reason for the visit, following established schedules and protocols, and communicating changes and confirmations.
    • Manage patient arrival and departure activities, including collecting copays, obtaining necessary signatures/forms, updating appointment status in the EMR, and finalizing check-out procedures.
    • Communicate with patients about flow and wait times, keeping the manager informed of potential issues.
    • Issue referrals and obtain pre-authorizations as required.
  • Financial:
    • Maintain up-to-date knowledge of insurance requirements and billing procedures, including managed care plans and copayment/referral requirements.
    • Validate patient demographic/insurance information and register new patients into the EMR.
    • Accurately record receipts and participate in end-of-day cash reconciliation.
    • Resolve work queues and prioritize the recovery of missing charges.
    • Order office supplies and generate front-end process reports as requested.
  • Other / Regulatory:
    • Ensure compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME).
    • Be flexible and readily adopt new processes and engage in practice operation changes.

Credentials

• Epic Certifications (Required)
  • Must successfully complete/pass EPIC schedgistration training/tests

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• Associate of Arts or Science (Required)
• 4+ years of Customer Service Experience
  • Or Completion of our Pathway Program in lieu of Associate’s Degree.