PRN Patient Scheduler - Lakewood Family Medicine Clinic

University Health or University Health Physicians employees must apply via the internal career site at myWORKDAY.

About the role

As a Patient Scheduler, you’ll be the first point of contact for our patients, guiding them through every step of their visit—from scheduling their appointment to checking them in and ensuring their visit goes smoothly. You’ll be a key player in making sure everything runs like clockwork in the front desk area while keeping patient records accurate and up-to-date.

Responsibilities

• Be the first friendly face: assist patients with scheduling, check-in, registration, check-out, and ensure they have a seamless experience from start to finish.
• Manage patient flow: help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.
• Accurate record keeping: make sure all patient demographic and financial information is accurately entered into our system, ensuring a smooth visit for everyone.
• Communication pro: answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and our organization’s Discount Policy with clarity.
• Be the scheduling guru: take charge of the clinic schedule, ensuring it’s effective, organized, and optimized for the best patient experience.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience, where you’ve honed your ability to communicate clearly and effectively.
• Excellent verbal and written communication skills.
• Proficient with computer hardware and software, and able to navigate patient management systems.
• Detail-oriented, with expertise in maintaining accurate patient records and verifying information.

Schedule

• Part time, 4 hours per week.
• Work schedule: 7:30 AM – 4:00 PM.