Patient Scheduler - Lakewood Medical Pavilion

Internal candidates: apply via the myWORKDAY internal career site.

About the role

As a Patient Scheduler, you’ll be the first point of contact for our patients, guiding them through every step of their visit—from scheduling their appointment to checking them in and ensuring their visit goes smoothly. You’ll be a key player in making sure everything runs like clockwork in the front desk area while keeping patient records accurate and up-to-date.

Responsibilities

• Assist patients with scheduling, check-in, registration, check-out, and ensure a seamless experience from start to finish.
• Manage patient flow to keep the clinic running smoothly, ensuring timely and efficient scheduling and check-ins.
• Ensure all patient demographic and financial information is accurately entered into our system.
• Answer phone calls, respond to patient requests, and explain health benefits, financial obligations, and the organization’s Discount Policy.
• Manage the clinic schedule, ensuring it’s effective, organized, and optimized for the best patient experience.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent verbal and written communication skills.
• Proficiency with computer hardware and software, including patient management systems.
• Strong attention to detail for maintaining accurate patient records.

Schedule

• Full time
• 8:00 AM – 4:30 PM
• 40 hours per week