PRN Patient Access Rep - Lakewood (Variable Hours)

About the role

Serves as a front-line representative for Truman Medical Center by interviewing patients and/or other sources to obtain demographic and financial data, accessing patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties.

Responsibilities

• verifies financial and insurance information
• obtains appropriate pre-certification and authorization for referrals
• collects co-pays
• completes all admission/registration paperwork
• makes bed assignments, transfers and discharges patients
• reconciles bed census
• makes referrals to appropriate financial resources

Requirements

• High school diploma or equivalent required
• Experience working in customer service role
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons
• Concise written communication skills and keyboarding skills required

Qualifications

• Two years’ experience with patient contact
• Experience with patient contact in hospital, business or insurance office
• Knowledge of basic medical terminology

Schedule

Varied schedule; 4 hours per week.