PRN - Patient Care Specialist (Medical Receptionist)

About the Role

At Fast Pace Health, the Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist delivers outstanding customer service and maintains a compassionate, welcoming atmosphere. Using in-depth knowledge of front office processes—including patient registration and insurance practices—the role ensures effective communication with both patients and clinic employees. The Patient Care Specialist maintains a high level of customer focus, especially during periods of high patient volume.

Fast Pace Health is a growing company offering support, mentoring, and opportunities to develop clinical competencies, with potential for a rewarding career path. As part of a dynamic team, you’ll help ensure patients receive the best care in a positive environment.

Responsibilities

• Demonstrate a high level of customer service to greet, register, and discharge all patients.
• Cross-train and assist with back-office duties as needed within scope of practice.
• Accurately collect and input patient demographics and financial information at registration.
• Verify and update all patient insurance information at the time of registration.
• Maintain strong knowledge of medical insurance plans, including co-pays, deductibles, and coverage limits.
• Stay up to date with changes to government and commercial insurance plans.
• Maintain a high-level understanding and knowledge of the Fast Pace Self-Pay program.
• Collect all insurance co-pays, deductibles, or self-pay amounts at the time of registration.
• Answer phones with a polite, patient-centered manner, demonstrating commitment to positive patient experiences.
• Maintain Fast Pace customer service levels and facilitate patient flow by notifying providers of patient arrivals, being aware of delays, and communicating with patients and clinical staff.
• Retrieve, fax, or mail medical records to primary care providers as needed; coordinate medical records for continuation of care.
• Cross-train on back-office clinical skills to perform in a cross-functional role as needed.
• Complete all mandatory compliance training and follow processes to maintain compliance standards.
• Maintain friendly, cordial relations with all clients and employees, fostering a positive work atmosphere.
• Perform physical, cognitive, and environmental functions of the position as specified in job demands.
• Assist with folding towels, cleaning tables, and helping patients with exercise equipment.
• Welcome new employees on their first day, facilitate introductions, provide clinic tours, and overview clinic processes.
• Actively assist new employees with learning activities and required training.
• Provide job shadowing, demonstration, and coaching opportunities to support new employee training.
• Comply with company standards of operations and adhere to core values of teamwork, communication, empowerment, quality of care, and friendliness.
• Promote and maintain a respectful culture of confidentiality for employees, employers, patients, and business information.
• Demonstrate proficiency with basic PC skills, including typing, mouse use, and software such as MS Outlook and Word.
• Maintain overall cleanliness of the office, including taking out garbage, organizing desks, and ensuring a professional appearance for employees, patients, and visitors.
• Keep the reception area clean and organized.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or its equivalent.
• Current CPR license.
• 1 year of customer service experience, preferably in urgent care (Level 1).
• For Level 2 and Level 3: 3 years’ experience in billing and coding, intermediate computer skills (typing 70-100 words per minute), knowledge of Microsoft Office (Word, Excel), and intermediate Excel skills (basic formulas, VLOOKUP).
• 1 year of medical office experience with basic medical terminology and insurance knowledge preferred.
• 1 year of experience with basic PC use, including mouse, standard software such as MS Office (Outlook, Word).
• Ability to perform administration duties, including scheduling, ordering, training, and other tasks assigned by Clinic or Regional Director.
• Must receive and activate CPR license within 7 days of hire.

Benefits

• Competitive compensation.
• Holiday pay and PTO.
• Medical, dental, and vision benefits.
• Work-life balance support.
• Opportunities to participate in community events and outreach programs (e.g., seasonal parades, book drives, festivals, trunk-or-treating, fun runs).
• Holiday celebrations, potlucks, and a family-first community culture.