Medical Receptionist, PRN

About the role

Help Us Keep Life Uninterrupted! At American Family Care, we're not just treating patients – we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 400 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

Responsibilities

• Meticulously verify coverage BEFORE services are provided, preventing claim denials, and maximizing revenue capture
• Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Maintain organized records while strictly following HIPAA regulations

Requirements

• High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus
• Active BLS certification required or must be obtained within defined onboarding period

Qualifications

• Experience with insurance verification and medical billing (non-negotiable)
• Obsessively detail-oriented – a single digit error in an insurance ID can cost thousands
• Worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting
• Tech-savvy with medical billing software and EMR systems
• Excellent problem-solving skills and can find billing solutions that work for both patients and the clinic
• Positive attitude even when dealing with challenging financial conversations

Skills

• Insurance verification
• Financial counseling
• Billing problem solving
• Patient satisfaction
• Front desk flow management
• Payment processing
• Record maintenance

Benefits

• Competitive pay, plus shift differentials may apply
• Collaborative, supportive, fast-paced team environment
• Ability to maintain clinical skills while balancing other work, school, or family commitments
• Make a meaningful impact on patient care and community health

Pay

The anticipated pay range for this position is $20.00-$23.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions.

Schedule

Part-Time with flexible shifts (some evenings/weekends)