Medical Receptionist, PRN

About the role

At American Family Care, our PRN Medical Receptionists keep our urgent care centers running smoothly. As the nation's leading urgent care provider with over 400 clinics across 26 states, you will be the face of our clinic and the first step in our patient-first approach, greeting patients with warmth and professionalism while managing front desk flow, insurance verification, billing, and patient information in accordance with HIPAA.

Responsibilities

• Master Insurance Verification: meticulously verify coverage before services are provided, prevent claim denials, and maximize revenue capture.
• Excel at Financial Counseling: confidently explain costs, billing processes, and insurance complexities to patients in a way they understand.
• Solve Billing Problems: proactively identify and resolve insurance discrepancies and billing issues before they impact revenue.
• Drive Patient Satisfaction: deliver exceptional service even during difficult financial conversations, keeping patients happy while handling payment matters.
• Be the Face of AFC: greet patients with the warmth and professionalism that makes AFC stand out in healthcare.
• Own the Front Desk Flow: process payments, schedule appointments, and manage patient check-ins with lightning efficiency.
• Protect Patient Information: maintain organized records while strictly following HIPAA regulations.

Requirements

• High school diploma preferred; X‑Ray Tech, Medical Assistant or related certification is a plus.
• Active BLS certification required (or must be obtained within the defined onboarding period).

Qualifications

• Experience with insurance verification and medical billing (non‑negotiable).
• Ability to explain complex insurance concepts to frustrated patients with empathy and clarity.
• Obsessively detail‑oriented – a single digit error in an insurance ID can cost thousands.