Print Shop Manager

Position Summary

We are seeking a proactive and experienced Print Shop Manager to join our on-site production team. The ideal candidate will have strong experience in the printing industry, with a focus on large-format and grand-format production environments. This role is essential in ensuring efficient workflow, high-quality output, and excellent client service across all print production operations.

Key Responsibilities

• Partner with shop leadership (onsite and remote) to provide operational and administrative management support
• Aid in organizing and supervising the production workforce during regular and extended shifts
• Maintain oversight of all jobs in production and communicate special instructions, proof approvals, and shipping details to production and graphics teams
• Serve as a client contact for questions regarding job specifications, print requirements, and production details
• Ensure all projects are completed on time and within budget and production cost guidelines
• Train production staff on proper print shop procedures, workflows, and equipment usage
• Oversee maintenance and upgrades of large-format printing equipment, recommending new technology to improve productivity
• Manage inventory, materials, and supply organization to support efficient production flow
• Resolve customer issues and escalations in a professional and timely manner
• Support multiple departments and step into production roles as needed
• Perform additional duties as assigned to support overall shop operations

Management Qualifications

• High school diploma or equivalent required (technical training preferred)
• 3–5+ years of experience in print production, large-format printing, or print shop operations (required)
• Strong experience with grand-format and large-format printing workflows
• Demonstrated leadership ability with experience supervising production teams
• Strong customer service and client communication skills (phone, email, and in-person)
• Ability to clearly communicate production processes, job requirements, and technical instructions
• Excellent organizational skills with the ability to manage multiple projects simultaneously
• Ability to work in a fast-paced, deadline-driven production environment
• Strong problem-solving skills and ability to handle customer escalations professionally