Shop Manager

About the role

The Shop Manager at TGK Automotive Specialists is responsible for the overall store performance, both financially and operationally. This includes establishing and maintaining guest services, overseeing operations, ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink.

Responsibilities

• Ensures each customer receives outstanding customer service by maintaining store standards, conducting call backs, and meeting time commitments.
• Handles escalated customer complaints.
• Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development, and overall customer service.
• Holds management team accountable for job responsibilities, training, and goals by coaching or counseling employees toward desired behaviors.
• Led by example, ensures compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc.
• Conducts performance evaluations for all employees at regular intervals.
• Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.
• Writes up customers in POS system.
• Answers phone calls.
• Inventory control.

Requirements

• Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry.
• Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge.
• Prioritizes developing and meeting monthly, quarterly, and annual plans with clearly defined goals.
• Proven ability to consistently meet and exceed sales and profit goals.
• Previous experience as an Automotive Technician or similar position preferred, but not required.
• Possess valid driver’s license.
• Must be at least 18 years old.
• Minimum of five days a week, Monday-Saturday, Sunday.

Qualifications

• Must have a valid driver's license.
• At least 18 years old.
• Five or more years of experience in sales management or equivalent business experience in the automotive industry.
• Experience in managing and coaching team members to success through effective communication, business development, and strategy implementation.
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
• Proven track record of consistently meeting and exceeding sales and profit goals.
• Previous experience as an Automotive Technician or similar position preferred, but not required.

Skills

• Customer service skills.
• Leadership and management skills.
• Communication skills.
• Financial analysis and planning skills.
• Inventory management skills.

Benefits

• Competitive Bi-Weekly Pay.
• Tuition Reimbursement.
• Paid Vacation and Sick Time.
• 6 Paid Holidays.
• Medical, Dental, and Vision Insurance.
• Life Insurance (Company paid).
• 401(k) Retirement Savings Plan with Company Match.
• Discounted Services on Personal and Immediate Family Vehicles.
• Opportunity for Advancement.

Pay

$70,000/Yr. to 100,000/Yr.

Schedule

Minimum of five days a week, Monday-Saturday, Sunday.