Shop Manager

Responsibilities

• Communicate daily objectives with the staff and adjust accordingly to business needs.
• Ensure the team’s performance, appearance, and attendance meet the company’s standards.
• Reconcile daily, weekly, and monthly sales as well as overall commission.
• Complete and audit supply orders as the business requires.
• Perform daily banking tasks.
• Oversee the accuracy of all deliveries and communicate and resolve any discrepancies found.
• Audit all storage to ensure compliance with any Food & Safety requirements.
• Continuously audit overall cleanliness and hygienic standards of store front, food prep, and storage areas as required by the Department of Health.
• Train and develop the staff to meet all Kith and Kith- Treats standards.
• Accurately forecast business trends to ensure proper staffing and scheduling is in place.
• Recruit and hire staff as needed, in partnership with HR and other appropriate HQ business partners.
• Process store/shop payroll as required by the company.
• Oversee the Shop’s housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.
• Continuously communicate with HQ business partners. This includes but is not limited to; Human Resources, Marketing, Operations, Accounting/Payroll, Store Design and Ownership.
• Oversee and assist with housekeeping responsibilities, which include but not limited to, dusting, sweeping, collecting trash, and other tasks traditionally associated with standard food & beverage operations.
• On rare occasions travel to support other stores or HQ, as required by the business.
• Oversee and assist with the preparation and execution of any in-store events.

Requirements

• Availability: Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
• Valid Food Handlers/ServSafe certificate or equivalent is required.
• Experience: 2-3 years in a customer-facing managerial role, 2+ years in the Food & Beverage industry, 1+ years using industrial kitchen equipment, 1+ years in a retail/apparel operations role, and 1+ years managing a sales/commission driven team.

Skills/Abilities

• Comprehensive computer skills and experience with Google Suites.
• Efficient multitasker and delegator.
• Ability to perform business math and accounting.
• Ability to lift and move 30lbs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
• Ability to stand and walk for prolonged periods of time.