Print Operations Business Analyst - Hybrid

Summary

As a Print Operations Business Analyst - Hybrid, you will oversee day-to-day Print Services operations, ensuring efficient service delivery and alignment with business needs. This role also drives reporting, analysis, performance tracking, and end-to-end change order management. Your role in our mission includes overseeing operations for all Print Services, supervising Print facility staff, managing service level agreements, print schedules, incident management, inventory management, and responding to critical incidents.

Responsibilities

• Oversight of operations for all Print Services, including supervision of Print facility staff involved in delivering Print Services.
• Serve as the single point of contact for all day-to-day operational communications to and from the Project Manager and customer.
• Manage service level agreement monitoring and reporting.
• Manage print schedule communication.
• Oversee incident management, monitoring, and communication.
• Escalate to Project Manager for issue resolution.
• Manage inventory for pre-printed and other necessary materials stored at the Primary and Backup Facilities.
• Respond to identified critical incidents identified by the Customer and/or Print Center staff, acting as the liaison between the customer and Print Center staff on all recovery activities, including annual tests and simulations.

Requirements

• Three or more years of Business Analyst experience, with preferred experience leading Print Services operations support.
• Proven experience in reporting, analysis, and performance tracking.
• Advanced proficiency in Microsoft Excel and Microsoft Teams.
• Ability to independently identify, troubleshoot, and resolve issues with minimal direction.
• End-to-end management of the change order process, from initiation through completion.
• Self-starter who demonstrates strong initiative, learns quickly, and adapts effectively in a fast-paced environment.
• Familiarity with ServiceNow and JIRA, with the ability and willingness to learn as needed.
• Strong written, verbal, and presentation skills, with strong interpersonal abilities and the capacity to communicate effectively with business leaders, clients, and technical teams.
• Influential team player who motivates others and thrives in a collaborative team environment.

Qualifications

• Must live within commuting (1 hour driving) distance to our Gold River, CA office for this hybrid position - Greater Sacramento, CA.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

Pay & Benefits

The pay range for this position is $59,500.00 - $85,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.