Print Industry Account Representative

About the role

Who we are: AlphaGraphics West Houston is a fast-paced print, signage, mailing, and marketing services company serving businesses throughout the Houston area. We believe how we work matters just as much as what we produce. We are looking for team members who take ownership, communicate professionally, solve problems, and work collaboratively to deliver an exceptional customer experience. We operate using EOS (Entrepreneurial Operating System), which means clear expectations, accountability, strong communication, and a team that understands what success looks like.

Position Summary: As an Account Representative, you will serve as the primary point of contact for customers, helping guide projects from concept through completion. You will build relationships, prepare estimates, process orders, coordinate with internal departments, and identify opportunities to grow customer accounts through outstanding service and proactive communication.

What success looks like: Customers trust you and enjoy working with you; orders are entered accurately and communicated clearly; opportunities are followed up on consistently; problems are identified early and solutions are provided proactively; team members can rely on you to communicate, collaborate, and follow through.

Why people enjoy working here: The people who thrive at AlphaGraphics West Houston enjoy staying busy, solving problems, helping customers, and being part of a team that supports one another. We do not expect perfection, but we do expect effort, accountability, and a willingness to learn. If you're looking for a long-term opportunity in the print and marketing services industry and want to be part of a team that values ownership, collaboration, and continuous improvement, we'd love to hear from you.

Responsibilities

• Build and maintain strong customer relationships through responsive and professional communication.
• Prepare estimates, enter orders, and ensure project specifications are accurate and complete.
• Coordinate with production, design, mailing, and finishing teams to keep projects moving smoothly.
• Communicate timelines, project updates, and potential challenges proactively.
• Follow up on estimates, open opportunities, and existing accounts to generate repeat business.
• Identify cross-sell and upsell opportunities based on customer needs.
• Maintain accurate customer records, notes, and activity within company systems.
• Learn our products, services, and production processes to provide informed recommendations and solutions.

Qualifications

• Preferred experience includes one or more of the following: Print, signage, graphics, promotional products, marketing services, packaging, or related industry.
• Inside sales, customer service