Print & Courier Associate

Courier Services

• Complete scheduled courier runs twice daily to pick up and deliver documents, packages, and print orders.
• Ensure timely, accurate, and secure transportation of customer materials.
• Maintain delivery records as required.
• Communicate delivery status and address issues promptly.

Customer Service & Retail Support

• Provide exceptional customer service at the retail front desk.
• Aid customers with print service requests and basic product inquiries.
• Process customer transactions and handle cash accurately.
• Answer questions regarding order status, turnaround times, and service options.
• Maintain a professional and welcoming customer experience.

Print Production Support

• Operate print production equipment to produce customer orders.
• Aid with printing, copying, cutting, binding, finishing, and packaging services.
• Perform quality checks to ensure completed orders meet customer specifications.
• Prepare completed jobs for pickup, shipment, or delivery.
• Monitor production workflow and prioritize jobs to meet deadlines.

Equipment & Workspace Maintenance

• Assist with basic equipment setup, including replenishing paper and toner.
• Report equipment issues to designated technicians.
• Maintain a clean, organized, and safe work environment.
• Ensure production and customer service areas remain stocked with necessary supplies.

Administrative Support

• Maintain job logs and production records as required.
• Auxiliary with inventory tracking and supply monitoring.
• Perform other related duties as assigned.