Mailroom & Print Services Associate

About the role

Provides mailroom and print support services in a university campus environment. This role is customer-facing and supports students and staff with mail, package delivery, and occasional printing needs.

Responsibilities

• Sort, distribute, and deliver incoming mail and packages across campus
• Prepare outgoing mail and apply correct postage following regulations
• Aid customers (primarily students) with mail, packages, and print requests
• Support basic and occasional large print jobs (copying, finishing, and scanning)
• Ensure mailroom and print areas are organized and running smoothly
• Track shipments and maintain basic service and package logs
• Answer questions and provide updates on mail, packages, or print jobs
• Receive and organize deliveries from carriers
• Maintain supplies (paper, toner, shipping materials)
• Troubleshoot basic equipment issues and escalate when needed
• Assist with front desk or reception tasks when required
• Help maintain a clean, organized, and customer-friendly workspace
• Support other campus service needs as assigned

Qualifications

• Requires high school diploma or GED and 1–2 years of related work experience
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite
• Working knowledge of copier and other related equipment and repair is preferred
• Knowledge and understanding of shipping/receiving procedures
• Ability to read and comprehend written technical information in the form of manuals, parts books and related publications
• Excellent customer relations skills and excellent verbal communication skills