Print Delivery Associate Specialist

This position is national remote. You'll enjoy the flexibility to telecommute from anywhere within the U.S. For hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

About the role

This role is responsible for the coordination and delivery of various communication medium (print, web, video, infographics, etc.) materials for both inbound and outbound programs including member, broker, customer, and provider communications. The Print Delivery Associate Specialist will serve as a liaison between internal business customers, internal graphic designers, and external vendors to ensure quality and timeliness across a variety of high-volume printing projects. Develops project schedules and time frames. Ensures compliant, efficient, and accurate process handoffs between equipment operators. Duties may include training new team members on print production techniques (e.g., color calibration, printing from various digital source materials, etc.).

Responsibilities

• Responsible for meeting workflow deadlines, compliance requirements, client expectations, SLAs, and overall program goals for assigned product(s)
• Maintain effective communication with business partners, vendors, and support team members to manage workflow expectations and meet deadlines
• Identify risks and implement solutions to avoid or minimize negative impact
• Develop and maintain workflow documentation and reporting
• Assist with resource planning for assigned program and/or products and monitor daily activities
• Assist with developing a clear and concise plan to both execute the program and monitor its progress, adjusting as needed to ensure success and minimize risk
• Maintain effective communication with customers, vendors, and team members
• Work with other team members and analysts to maintain accurate metrics and reporting for assigned program and products, including distribution and reporting of program details as needed
• Assist team with training and related documentation as needed
• Other duties and responsibilities as required

Requirements

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of project and/or account management experience
• 2+ years of print and/or digital campaign execution with outbound communications
• Intermediate experience working with Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook
• Ability to work full time (40 hours / week), Monday - Friday during normal business hours of 8:00 am - 5:00 pm CST; occasional overtime may be required

Preferred Qualifications

• 3+ years of print work experience
• Workfront experience
• Background working within Adobe
• Experience within AI

Telecommuting Requirements

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Skills

• Highly organized and detailed
• Proven solid communication skills

Schedule

• Full time (40 hours / week), Monday - Friday
• Normal business hours: 8:00 am - 5:00 pm CST
• Occasional overtime may be required
• Weeks of on-the-job training; hours based on schedule or discussed on the first day of employment

Pay

The hourly pay for this role will range from $24.00 - $43.00 per hour based on full-time employment.

Benefits

In addition to your salary, we offer:

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)