Print & Copy Specialist

About the role

The Legal Senior Onsite Service Specialist plays a crucial role within the legal services environment, focusing on delivering exceptional customer service, maintaining high standards of professionalism, and managing various tasks efficiently.

Responsibilities

• Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
• Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
• Assist with scheduling needed equipment, labor, and supplies for offsite trials.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
• Handle time-sensitive documents that are confidential in nature.
• Maintain logs for billing and reporting.
• Distribute incoming mail and packages, office supplies, and fax transmissions.
• Deliver completed reproduction work to designated delivery areas.
• Perform scanning, file conversion, file naming, and encryption tasks.
• Perform batch printing using Adobe Acrobat Pro.
• Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
• Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.
• Absorb occasional cleaning duties and may require periodic overtime.

Qualifications

• High school diploma or GED, coupled with a minimum of one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Nice to have

• Previous experience in copy jobs or related fields.
• Brief knowledge of electronics and copier equipment repair.

Qualifications

• Working knowledge of copier and related equipment preferred.
• Knowledge of shipping/receiving procedures and basic electronics preferred.
• Ability to work independently and flexibly to complete projects.
• Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.
• Excellent customer relations and verbal communication skills.

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creating outstanding customer experiences, and delivering innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

Invest In Yourself

At Ricoh, you can choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.