Principal Technician Management Information Systems SY 2025-26 (NBOE)

Basic Functions And Responsibilities

• Designs and develops management information systems to provide a ready source of retrieval up-to-date information on which management and operations-related decisions may be based.
• Develops applicable procedures as required.
• Counsels and supervises staff, as required, to establish and maintain optimum levels of preciseness and quality of information within affected systems.
• Trains and supervises staff, as required, to establish and maintain optimum levels of preciseness and quality of information within affected systems.
• Answers inquiries from system users; explains system functions and provides technical assistance in the use and application of system features.
• Provides support in the maintenance of mainframe connections.
• Installs, configures and sets up printers and workstations; installs software programs.
• Responds to requests for assistance; identifies and corrects hardware, software, and printer problems.
• Troubleshoots application errors.
• Identifies and resolve network problems.
• Maintains data inputs to detect errors within the system, analyzes resultant problems, and develops corrected data/information for entry into the system.
• Develops, installs, and revises procedures, systems and methods, and seeks to improve established operating methods.
• Acts as liaison with federal, state, and local agencies.
• Ensures that post-conversion systems operations remain fluid by providing budget, staffing, and technical recommendations.
• Prepares correspondence.
• Supervises the maintenance of records, files, and data banks.

Qualifications And Requirements

• Thirty (30) semester-hour credits are equal to one (1) year of relevant experience.
• Six (6) years of professional experience utilizing or implementing electronic information systems, analyzing information systems and/or developing procedures for the use of information systems, or in providing user support and solving user problems in a helpdesk or related environment.
• Or possession of a bachelor's degree from an accredited college or university; and two (2) years of the above-mentioned professional experience.
• Or possession of a bachelor's degree in a computer-related area; and one (1) year of the above-mentioned professional experience.
• Or possession of a master's degree in a computer-related area.
• Or possession of twenty-four (24) semester hour credits in data processing from an accredited college or university; and four (4) years of the above-mentioned professional experience.

Knowledge And Abilities

• Knowledge of the methods used to plan, develop and implement information systems.
• Knowledge of client/server productivity aid packages.
• Knowledge of various project scheduling techniques, such as Critical Path Management (CPM), PERT, and GANTT.
• Knowledge of the techniques used to conduct surveys, feasibility studies, operational analyses, and systems studies for the development of plans, operations implementation, and other specialized planning and research methods.
• Knowledge of computerized systems, peripheral devices, and supportive operational equipment, and organizational backup.
• Ability to use system diagnosis tools.
• Ability to use Network Center productivity aids and software packages.
• Ability to organize assigned technical and supervisory planning work, organize planning programs, and develop effective work methods.
• Ability to provide appropriate assignments and instructions to technical analysts, development staff, and clerical employees, and supervise the performance of their work.
• Ability to plan and oversee technical, systems work planning, and development activities.
• Ability to coordinate project activities.
• Ability to prepare correspondence.
• Ability to prepare and supervise the preparation of reports and plans containing findings, conclusions, and recommendations.
• Ability to supervise the establishment and maintenance of records and files.