Principal Technical Program Manager - Prime Video, PV Personalization and Discovery
About the Role
Prime Video is on a mission to reimagine how customers discover and engage with content across the entertainment landscape. As part of this vision, we're investing heavily in building scalable, science-friendly infrastructure to accelerate the pace of innovation in machine learning (ML) and artificial intelligence (AI). We're seeking a Principal Engineer to lead the technical direction of our next-generation Recommender Systems (RecSys) platforms — systems that sit at the core of how customers experience Prime Video.
About the Team
Prime Video Personalization and Discovery (PVPD) is dedicated to creating a highly personalized content discovery experience that not only delights our customers but also drives both short-and long-term business goals. Our scope includes personalized recommendations, search, marketing, and the advanced machine learning technology and infrastructure that underpins these experiences. Our mission is to automate and enhance customer engagement through personalization, using ML and Generative AI.
Key Job Responsibilities
- Partner closely with applied scientists, product teams, and platform engineers to define and deliver highly extensible systems that fuel personalized discovery at scale
- Lead the technical strategy and architecture of Prime Video's end-to-end personalization stack — spanning data ingestion, feature engineering, training and serving platform, candidate retrieval, multi-stage ranking, dynamic content grouping, whole page optimization, and orchestration
- Shape how millions of customers discover content they love, optimizing for engagement, retention, and long-term customer value
- Bring clarity to ambiguity, complexity, ROI, planning, and trade-offs that dramatically improves the agility, usability, and extensibility of our ML solutions
- Provide technical leadership that will shape the future of AI/ML across Prime Video, unlocking generative and ML models that personalize content for hundreds of millions of viewers worldwide
- Consistently meet challenging deadlines and deliver high-quality solutions that enable the Prime Video platform to scale to meet growing customer demand
- Overcome obstacles and persist in the face of setbacks to ensure critical initiatives are successfully completed
- Proactively identify and mitigate risks, communicating regularly with stakeholders on project status and issues
- Demonstrate deep technical expertise in cloud infrastructure, distributed systems, ML/AI fluency and large-scale data processing
- Understand the architecture and design limitations of the existing Prime Video systems, ML models, and drive technical decisions that address deficiencies and optimize performance
- Use data-driven analysis to make a compelling case for project priorities and resource allocation
- Accountable for the overall strategy and successful execution of large, complex infrastructure optimization and scaling programs
- Partner closely with engineering, product, and business leaders to align initiatives with high-level objectives and achieve measurable improvements in efficiency or customer experience
- Communicate ideas effectively to a wide range of audiences, foster constructive dialogue, and lead the resolution of contentious technical issues
- Set a best-in-class example for project/program management practices, driving crisp decision-making and proactive risk mitigation
Basic Qualifications
- 7+ years of working directly with engineering teams experience
- 7+ years of technical product or program management experience
- 5+ years of software development experience
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition
Preferred Qualifications
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Pay
Base salary range: $177,000.00 - $239,400.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave