Principal Technical Program Manager

About the role

Office of Business Strategy manages the portfolio, strategy and operations for the Cloud Engineering & Support (CES) organization. The CES organization is accountable for delivering autonomous infrastructure with speed and efficiency—while providing the enterprise-grade services our customers rely on.

Responsibilities

• Drive the organization’s most critical cross-functional priorities and strategic programs, operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale.
• Operate as an AI-native leader, using AI tools to accelerate program delivery, synthesize intelligence across workstreams and model the ways of working expected to scale across the organization.
• Translate business objectives into execution strategy, both tactical and strategic, and take full ownership of project planning and delivery for cross-organizational programs from initial conception through transition to operations.
• Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria — designing programs to deliver specific strategic outcomes and drive relentless accountability against them.

Requirements

Basic qualifications: 15 years of project/program management experience in mid/large size companies, ideally in a software engineering/product development organization with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving (using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact).
• Proven project/program management experience involving many cross‑functional teams.
• Solid organizational skills with high regard for quality.
• Strong collaboration and relationship‑building skills – able to work well with many different types of personalities in various functions.
• Masterful in the art of bringing people together.
• Excellent communication skills – ability to communicate, document, and present complex technical issues in a concise and efficient manner for a variety of audiences.
• Experienced and confident in creating slides and presenting to executives.
• Effective listening skills and comfortable asking powerful questions.
• Passion for working with people in technical environments.
• Proven leadership skills to influence and motivate without authority; true servant leader.
• Proven facilitation skills to lead/drive a variety of program events.
• Excellent negotiation and conflict management skills.

Skills

AI‑native leadership, strategic thinking, detailed execution, cross‑functional collaboration, executive communication, facilitation, negotiation, conflict management, servant leadership.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.

Pay

Base pay range: $221,200 – $387,100, plus equity (when applicable), variable/incentive compensation and benefits.

Schedule

Work persona: Flexible or Remote.