Principal Technical Program Manager

About the role

As a senior leader in IT Organization Management within the Employee Platforms - Workplace Technology team, you'll take a macro view of technology and innovation across the firm to develop solutions that have an everyday impact on customers, clients, and businesses around the globe. You'll build partnerships with business groups across the firm and manage a high-performing team of IT managers from multiple job families who share your passion for technology and innovation.

When you join JPMorgan Chase & Co., you gain access to the best minds in the business—both as part of the global technology community and through partnerships with some of the most important tech firms in the world.

Responsibilities

• Partner with senior business and technology stakeholders to drive transparency, governance, and decision-making aligned to clear success metrics and measurable outcomes.
• Lead development and execution of business strategy, annual plans, and long-term objectives, translating priorities into roadmaps, milestones, and deliverables.
• Own end-to-end delivery of complex, cross-functional programs; run working groups and steering forums, managing dependencies, risks/issues, and actions to closure.
• Apply advanced analytical reasoning to evaluate program/team performance, identify improvement opportunities, and implement data-driven optimizations to increase efficiency and effectiveness.
• Optimize workforce planning, capacity modeling, and productivity, supporting talent development and capability building across the organization.
• Establish and run central office financial reporting routines (budget/forecast/actuals, accrual coordination, variance analysis, and executive-ready reporting in Excel/PowerPoint).
• Define and execute vendor management strategy and governance (vendor portfolio support, KPI/SLA performance, service reviews, escalation, and continuous improvement) in partnership with Procurement/Legal/Finance/Risk.
• Drive organizational change by ensuring adoption of new processes and systems through effective communication, training, and operating rhythm (QBRs/MBRs, town halls, strategy sessions, recognition).
• Create and maintain high-quality program communications, documentation, and internal knowledge resources (e.g., SharePoint) with strong executive storytelling and design acumen.

Requirements

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Expertise in Resource Management; Technological, Organizational and/or Operational Change Management; Portfolio Management; Conflict Resolution; Negotiation; Budget/Financial Management, including Business Case Completion; Controls; and Partnership and Influence.
• In-depth knowledge of at least one technology discipline (e.g., software delivery, infrastructure management).
• Ability to build an innovative culture.
• Strategic planning (e.g., roadmap creation and execution).
• Experience in large-scale software development in one or more programming language.
• Expertise in working in partnership with colleagues throughout the firm and in leading collaborative teams to achieve common goals.
• BS/BA degree or equivalent experience.

Preferred Qualifications

• Experience supporting a central program execution and/or business services office.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Additional details about total compensation and benefits will be provided during the hiring process.

Pay

Competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

About the company

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.