Principal Strategic Partnership Manager

PG&E’s Commercial Growth team (CG) accelerates affordable growth by enabling strategic commercial development opportunities and delivering an exceptional customer experience across PG&E's service territory. The team serves as the front door for strategic customers, providing proactive engagement, strategic consultation, and coordinated support throughout the customer journey.

About the role

The Strategic Portfolio Manager (SPM) is a customer-facing, growth-focused role responsible for building and scaling strategic customer relationships by setting priorities, driving growth, leading strategic initiatives, and orchestrating a seamless One PG&E end-to-end customer experience across internal teams. This role serves as the strategic lead for a portfolio of complex strategic customers, acting as a trusted advisor while coordinating resources across PG&E to advance customer growth objectives.

This position is hybrid, requiring work from both a remote office and an assigned work location based on business need. Travel of up to 25% may be required, including travel outside of PG&E’s service territory. The assigned work location will be within the PG&E Service Territory and agreed upon by the successful candidate and hiring leader. Preferred work location is Oakland, CA.

Responsibilities

• Serve as the primary lead for customer growth relationships, strategic initiatives, and cross-functional coordination across PG&E to deliver a seamless end-to-end experience.
• Drive commercial growth by pursuing strategic initiatives, pilot programs, electrification opportunities, and new business opportunities with existing and prospective customers.
• Develop and execute Account Growth Plans that identify, prioritize, and advance near- and long-term growth opportunities.
• Own and deliver growth targets across a portfolio of work.
• Maintain a "one-to-many" communication model that ensures transparency, consistency, and effective stakeholder engagement.
• Engage executive sponsorship and senior-level engagement to ensure alignment, transparency, and momentum on key accounts.
• Coordinate and support Joint Operating Reviews (JORs) and other governance forums in partnership with Program Managers, Technical Advisors, and internal stakeholders.
• Maintain accurate and detailed customer records within CRM systems and ensure data quality standards are met.

Requirements

• Bachelor’s degree preferred or 10 or more years of industry-related experience required.
• Ten (10) years of relevant experience, preferably in customer relationship management, account management, business development, strategic planning, sales, economic development, utility operations, or a related field.

Qualifications

• MBA or advanced degree in a related field.
• Experience managing large, complex customer portfolios.
• Experience managing executive-level customer relationships and influencing complex stakeholder groups.
• Ability to lead cross-functional initiatives and deliver results in highly matrixed environments.
• Knowledge of utility operations, infrastructure development, electric and gas service processes, and regulatory frameworks.
• Industry expertise and market knowledge within the specific vertical.
• Strong strategic planning and business development skills.
• Demonstrated ability to influence without authority and drive alignment across multiple organizations.

Pay

The actual salary will be based on factors such as internal equity, skills, education, licenses or certifications, experience, market value, and geographic location. The range provided is what a candidate can reasonably expect.

• Bay Area: $144,000 – $244,000 (Midpoint: $194,000)
• California: $137,000 – $232,000 (Midpoint: $184,000)

This role is also eligible to participate in PG&E’s discretionary incentive compensation programs.