Principal Specialist, Fraud

What You'll Contribute

The Principal Specialist, Fraud will be responsible for assisting in analyzing data, monitoring transactions, and implementing fraud prevention measures to safeguard our company's assets and protect our customers.

What You'll Do

• Aid in monitoring and analyzing transactions, accounts, and user activities to identify potential fraud indicators or suspicious patterns.
• Utilize fraud detection tools, systems, and data analysis techniques to proactively identify and escalate fraud risks.
• Conduct detailed analysis of data sets, customer profiles, and transactional information to identify anomalies and potential fraud trends.
• Investigate flagged activities, gather evidence, and build comprehensive case files for further action.
• Support customers through an identity theft event.
• Aid in the implementation and maintenance of fraud prevention strategies, policies, and procedures.
• Aid in raising fraud awareness among employees by promoting best practices, sharing fraud prevention tips, and assisting in the development of training materials.

Minimum Qualifications

• Strong analytical skills with the ability to interpret data and identify patterns or anomalies.
• Proficiency in using Microsoft Excel or other data analysis tools.
• Detail-oriented mindset with a focus on accuracy and precision.
• Excellent communication skills, both written and verbal.
• Knowledge of fraud prevention techniques, tools, and industry best practices is advantageous.
• Familiarity with financial systems, payment methods, and e-commerce platforms is a plus.

Preferred Qualifications

• Bachelor's degree in a relevant field such as business administration, finance, or criminal justice.
• 1-2 years of experience in fraud prevention, detection, or related roles is a plus.

Benefits

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

Our Mission

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.