Fraud Specialist

Job Summary Our client, a leading telecommunication provider, is seeking a Fraud Specialist to review suspicious customer accounts and eCommerce orders using available tools daily while identifying fraud trends or product vulnerabilities and escalating them to the team manager. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role. Core ResponsibilitiesReview suspicious customer accounts, transactions, and eCommerce orders utilizing available tools and resourcesInvestigate suspected fraud cases while adhering to department and company Service Level Agreements (SLAs)Maintain or exceed established productivity, quality, and accuracy standardsIdentify fraud trends, risks, and potential vulnerabilities and escalate findings to leadership as appropriateMonitor fraud activity and recommend improvements to fraud detection processes and controlsPartner with leadership to evaluate, test, and enhance fraud prevention tools, workflows, and proceduresCollaborate with internal and external business partners to improve operational efficiencies and customer experienceBuild and maintain effective working relationships across departmentsDocument, track, and update fraud investigations, alerts, decisions, customer interactions, and reports accurately and timelyHandle inbound calls, outbound calls, and voicemail follow-up as required to support fraud investigations, customer verification, and case resolutionParticipate in team meetings, coaching sessions, training activities, and process improvement initiativesProtect confidential customer and company information in accordance with company policies and proceduresFollow established policies, procedures, workflows, and management directionPerform other duties, projects, and responsibilities as assigned to support business and operational needs Required Skills/Experience (Must-Haves)1+ years of experience in Fraud Prevention, Risk Operations, Chargebacks, Customer Disputes, or a related field preferredBilingual in English and Spanish or Mandarin preferredBasic understanding of fraud risks and fraud detection techniquesStrong computer proficiency with the ability to quickly learn new systems and technologiesExperience using Microsoft Teams, Microsoft Excel, and Microsoft WordExperience with Google Docs and other collaboration toolsStrong verbal and written communication skillsExcellent organizational skills and attention to detailProfessional demeanor with the ability to communicate effectively across all levels of the organizationStrong analytical and decision-making skillsAbility to collaborate effectively with cross-functional teams Work Environment Location: Allentown, PA / Overland Park, KSHYBRID Compensation & Benefits Pay Range: The approximate pay range for this position is between $14.00 and $20.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee Stock Ownership Plan 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy [143069]