Fraud Specialist

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to extract content. Let's parse the description. First paragraph: "Description Our client is seeking support with bringing on Fraud Service Specialists. These are 6 month contract to hire opportunities. These roles require prior experience working in fraud, banking and/or related customer support roles. This team is responsible for intaking escalated inquiries from members where fraud is likely to have occurred on their accounts. These can be very difficult conversations as members have been victims of fraud. We need people who can display empathy and help ease the situation. Receive and process real time solutions to members, non-members, and internal employee case inquiries. Inquiries could include but not be limited to claim status, transaction inquiries and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.High level comprehension of phone etiquette standards and member interview techniques.Communicate sensitive information clearly and effectively; educating and assuring callers on a complete process and resolution.Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques.Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.Dedication to developing strong relationships with co-workers, management and other departments." That's responsibilities. Then "Required Skills & Qualifications 2+ years of experience working with fraud vs. contact centerExcellent communication skillsCall control, multitasking-different systems (debit card, check fraud)Ability to handle tough situations and offer empathy Production Expectations Avg day – 15-20 calls per day but each call can last 15-30 minutes and be very demandingGreat at managing escalations, had strong communication skills. Strong communication skills, can manage conversations well. can handle pressure" Then "Job Type & Location This is a Contract to Hire position based out of Live Oak, TX." Then "Pay And Benefits The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Live Oak,TX." Then "Application Deadline This position is anticipated to close on Sep 30, 2026." Then "About TEKsystems ..." etc. That's boilerplate, we should remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the "About TEKsystems" sections and equal opportunity statements, etc. Also remove "Application Deadline"? The instruction says remove application instructions. Application deadline might be considered application instruction? Probably yes: "Application Deadline" is part of application instructions. So we should drop that. We need to keep substantive info: description of role, responsibilities, required skills/qualifications, pay, benefits, job type/location, workplace type (hybrid). Also maybe "Job Type & Location" we can incorporate into a short paragraph or maybe a section? The instruction says do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

or drop it. Job Type & Location is not a heading we should use; we can include it in a paragraph. We need sections: About the role (maybe a brief overview), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we should only include sections if there is real specific content. Let's see. We have responsibilities content (list of duties). We have required skills & qualifications content (experience, communication skills, call control, multitasking, handling tough situations, empathy, production expectations). We have pay and benefits content (pay range $20-22/hr, list of benefits). We have job type/location (Contract to Hire, Live Oak, TX). We have workplace type (hybrid). We might have schedule? Not explicitly given. There's no schedule info. So we should not create a Schedule section. We need to decide which headings to use: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. Possibly combine Requirements and Qualifications? The instruction says use headings for those categories if content exists. We have both required skills & qualifications; we could split into Requirements (experience) and Qualifications (skills). But we have overlapping. Better to have a single "Requirements" section that includes experience and skills. Or we could have "Skills" section for communication skills etc. Let's think. The posting includes: "Required Skills & Qualifications 2+ years of experience working with fraud vs. contact centerExcellent communication skillsCall control, multitasking-different systems (debit card, check fraud)Ability to handle tough situations and offer empathy Production Expectations Avg day – 15-20 calls per day but each call can last 15-30 minutes and be very demandingGreat at managing escalations, had strong communication skills. Strong communication skills, can manage conversations well. can handle pressure" Thus we can treat that as Skills/Qualifications. We also have a brief description at start: "Our client is seeking support with bringing on Fraud Service Specialists. These are 6 month contract to hire opportunities. These roles require prior experience working in fraud, banking and/or related customer support roles." That's about the role. Thus we can have:

About the role

... (the description)

Responsibilities

• ... each duty as list items

Skills and Qualifications

• ... each skill/requirement

Pay

The pay range for this position is $20.00 - $22.00/hr.

Benefits

• ... list benefits

We might also include job type/location and workplace type in a short paragraph under About the role or separate? Could add a paragraph after About the role: "This is a Contract to Hire position based out of Live Oak, TX. This is a hybrid position." But we should not create a heading for Job Type & Location. So we can fold into About the role paragraph. We must not repeat the job title as a heading. The job title is Fraud Service Specialists. We already not using it as heading. We must not include boilerplate like About TEKsystems, equal opportunity, etc. Remove those. We must not include application deadline. We must not include duplicated lines. Now craft the HTML. We need to preserve all substantive information. Let's extract responsibilities list items from the description. Responsibilities paragraph: "This team is responsible for intaking escalated inquiries from members where fraud is likely to have occurred on their accounts. These can be very difficult conversations as members have been victims of fraud. We need people who can display empathy and help ease the situation. Receive and process real time solutions to members, non-members, and internal employee case inquiries. Inquiries could include but not be limited to claim status, transaction inquiries and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.High level comprehension of phone etiquette standards and member interview techniques.Communicate sensitive information clearly and effectively; educating and assuring callers on a complete process and resolution.Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques.Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.Dedication to developing strong relationships with co-workers, management and other departments." We need to split into list items. Let's identify distinct duties: - Intake escalated inquiries from members where fraud is likely to have occurred on their accounts. - Display empathy and help ease the situation during difficult conversations with fraud victims. - Receive and process real-time solutions to members, non-members, and internal employee case inquiries. - Handle inquiries including claim status, transaction inquiries, and notify members via all communication channels (inbound/outbound phone calls, electronic and written communication). - Demonstrate high-level comprehension of phone etiquette standards and member interview techniques. - Communicate sensitive information clearly and effectively; educate and assure callers on a complete process and resolution. - Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques. - Display ownership, accountability, and analytical real-time decision-making that directly impacts member interactions and accounts. - Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends. - Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity. - Develop strong relationships with co-workers, management, and other departments. That seems comprehensive. Now skills/qualifications list: - 2+ years of experience working with fraud vs. contact center (maybe "fraud vs. contact center" meaning fraud experience vs contact center? We'll keep as "2+ years of experience working in fraud, banking, and/or related customer support roles" but that's already in about role. However required skills says "2+ years of experience working with fraud vs. contact center". We'll keep as "2+ years of experience working in fraud (vs. contact center)"? Better to keep exact phrase: "2+ years of experience working with fraud vs. contact center". Might be awkward but it's from posting. - Excellent communication skills - Call control, multitasking across different systems (debit card, check fraud) - Ability to handle tough situations and offer empathy - Production Expectations: Avg day – 15-20 calls per day but each call can last 15-30 minutes and be very demanding - Great at managing escalations, strong communication skills, can manage conversations well, can handle pressure We might combine some. Let's list: - 2+ years of experience working with fraud vs. contact center - Excellent communication skills - Call control and multitasking across different systems (debit card, check fraud) - Ability to handle tough situations and offer empathy - Manage an average of 15-20 calls per day, with each call lasting 15-30 minutes and being demanding - Skilled at managing escalations, managing conversations well, and handling pressure Now benefits list: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Now pay: "$20.00 - $22.00/hr" Now about the role paragraph: combine initial description plus job type/location and workplace type.