Principal ServiceNow Consultant - CSM, ITSM

Remote – US based candidates only, no visa sponsorship available.

About the role

This role will lead technical initiatives focused on scalable systems, platform reliability, and meaningful business transformation. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.

Responsibilities

• Provide technical governance across the ServiceNow platform
• Develop training plans for staff on successful implementation
• Create standards and best practices in collaboration with technical architects
• Define project strategies balancing goals with financial constraints
• Lead and provide guidance on ServiceNow architecture design solutions
• Communicate risks and alternatives with executives during technical issue resolution
• Interface with customers through presentations and solution discussions

Qualifications

• Bachelor's degree plus 10+ years in ServiceNow consulting, or 14+ years without degree
• Expertise in Customer Service Management (CSM) and IT Service Management (ITSM)
• ServiceNow Certified Technical Architect (CTA) certification required
• Proven leadership in large-scale ServiceNow implementations and architecture design
• Ability to maintain client relationships as a trusted advisor

Benefits

• Access to a comprehensive benefits package including health insurance, retirement plans, and paid time off
• Opportunity to work in a culture that emphasizes AI fluency and technological adaptation
• Support for continuous learning and development opportunities in cutting-edge technologies

Pay

$156,000 – $240,800 annually