Principal Program Manager, Technical Delivery

Responsibilities

• Lead complex technical delivery programs for Oracle’s strategic OCI customers and high-priority AI workloads.
• Translate prioritized customer demand and capacity plans into executable delivery plans with clear milestones, owners, dependencies, risks, and success criteria.
• Drive cross-functional execution across Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, vendors, colocation partners, and regional delivery teams.
• Establish and manage delivery operating mechanisms, including program reviews, readiness checkpoints, dependency tracking, risk reviews, escalation forums, and leadership reporting.
• Identify delivery risks, technical dependencies, capacity constraints, deployment blockers, vendor delays, and execution gaps early.
• Develop mitigation plans, escalation paths, and decision frameworks to keep strategic customer commitments on track.
• Partner with Technical Demand to ensure delivery execution is aligned with approved demand, customer priorities, planning assumptions, and fulfillment readiness.
• Partner with Capacity Management and infrastructure teams to align delivery plans with capacity availability, deployment timelines, and operational readiness.
• Support prioritization and tradeoff discussions involving competing customer commitments, technical dependencies, delivery constraints, and capacity limitations.
• Provide clear visibility into delivery health, customer impact, risks, tradeoffs, blockers, and required decisions.
• Drive accountability across matrixed teams by establishing clear ownership, timelines, action items, and follow-up mechanisms.
• Improve Technical Delivery governance, tooling, dashboards, templates, metrics, and repeatable execution processes.
• Work with geographically distributed teams across multiple regions and time zones.
• Ensure strategic customer demand is positioned for successful, predictable, and timely technical delivery.

Qualifications

• A minimum of 8 years combined experience with project management, data analysis and direct business experience within a specialized function.
• Bachelor's degree in Business Administration, Management or related field (preferred).
• PMP / Scrum Master certification (preferred).
• Proven ability to work cross-functionally with functional and technical teams.
• Experience with building and managing reporting tools to support Programs; such as scorecards and KPI metrics to further drive insights around our program strategy.
• Demonstrated ability to balance quantitative and qualitative metrics to provide a holistic viewpoint.
• Expert level experience with Excel, creating dynamic pivot reports and data visualization.
• Ability to influence through data visualization and interpretation.
• Must be self-directed and able to work independently as well as in a team environment.
• Must be comfortable working in ambiguous situations.
• Excellent interpersonal skills.