Principal, Product Operations

Operating Rhythm & Facilitation

• Own the MarTech operating cadence end-to-end; facilitate product council sessions, quarterly planning cycles, and retrospectives.
• Manage the roadmap governance process; support tradeoff conversations with portfolio impact analysis when new requests compete for capacity.
• Cook up cross-functional release readiness checklists for major launches; identify and escalate gaps proactively.
• Facilitate quarterly objective-setting with PMs, engineering leads, and business stakeholders; translate strategic priorities into measurable quarterly deliverables with binary success criteria.
• Build and maintain product investment models that connect roadmap initiatives to revenue impact; support the analytical infrastructure required for R&D ROI attribution, scenario planning, and board-level investment reporting.

Cross-Functional Alignment

• Support adoption of the platform operating model; guide teams through new workflows including outcome-driven thinking through business and adoption metrics.
• Partner with the VP, Product Operations on executive communication; prepare strategic narratives that connect operational metrics to business outcomes.
• Provide cross-functional influence across Product, Engineering, Sales, and Customer Success; network with senior internal and external parties as needed.
• Own the Voice of Customer (VOC) infrastructure, with a focus on managing Sales Led and Product Led products in partnership with PMM.

Process Adoption & Tooling

• Drive adoption of the ProdOps operating system across the MarTech product organization.
• Own data hygiene and process compliance; continuously improve the operating model based on feedback and operational insights.
• Manage the feedback loop between internal users and system design to ensure processes are adopted and sustained.
• Engage with modern tooling and ways of working; the ProdOps function invests in advanced tooling for analytical and reporting workloads to enable the team to focus on facilitation, judgment, and relationships.
• Support the operational dimensions of managed-service-to-platform transitions, including beta program design, pilot governance, and the development of structured learning frameworks that separate product validation from commercial readiness.