Principal Product Operations Manager

About the role

Product Operations exists to give product teams the systems, data, and processes they need to plan, prioritize, and deliver well — the same way Sales Ops supports Sales or DevOps supports Engineering. This role sits at the center of that discipline, owning four things: the tools and systems product teams plan and work in, the reporting and analytics that give everyone visibility into what's happening, the process that makes planning and delivery repeatable instead of reinvented pod by pod, and the ongoing work of keeping strategy and execution connected as priorities shift. We run Product Operations as a hybrid centralized/embedded model: some Product Ops work sits centrally and serves every product team consistently, while other Product Ops work sits embedded inside individual product lines, close to their day-to-day priorities. This role sits in the centralized hub — you're the shared systems, process, and reporting engine that every embedded product manager and product ops partner relies on, rather than being dedicated to any single product line. We're a small team, so this role is intentionally broad. At larger companies, "owns the tools," "owns the reporting," and "owns the process" are sometimes split into two or three separate roles. Here, one person does all of it, with the flexibility to shift emphasis as priorities and team size change over time.

Responsibilities

• Own the product systems & tools stack
  • Administer and configure the core product management / roadmapping platform (e.g., Aha!, Productboard, or equivalent) — workspaces, fields, workflows, scorecards, and permissions.
  • Own the connection between the product management platform and the engineering work-tracking system (e.g., Jira) — field mapping, status sync, and keeping data consistent between the two.
  • Manage the broader product tech stack: evaluate new tools, prevent tool sprawl, and maintain integrations across roadmap, delivery, feedback, and CRM systems.
  • Build and maintain the intake and prioritization workflows product teams use to submit, score, and rank requests.
  • Document system configuration and standard operating procedures so system knowledge isn't concentrated in one person (including yourself).
• Support reporting & analytics for the Product Org
  • Build and maintain the dashboards and reports that give leadership and embedded product teams a reliable view of roadmap status, delivery progress, and portfolio health.
  • Define and track core product operations metrics (e.g., cycle time, roadmap adherence, planning hygiene, tool adoption).
  • Centralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team to enable deeper insights and faster decision making for the Product Team.
  • Partner with Finance