Principal Product Operations Manager

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility, move fast, think critically, act like owners, and care deeply about solving customer problems with precision.

About the Role

Product Operations exists to give product teams the systems, data, and processes they need to plan, prioritize, and deliver well — the same way Sales Ops supports Sales or DevOps supports Engineering. This role sits in the centralized hub, serving as the shared systems, process, and reporting engine that every embedded product manager and product ops partner relies on.

Responsibilities

• Administer and configure the core product management/roadmapping platform (e.g., Aha!, Productboard) – workspaces, fields, workflows, scorecards, and permissions.
• Own the connection between the product management platform and the engineering work‑tracking system (e.g., Jira) – field mapping, status sync, and data consistency.
• Manage the broader product tech stack: evaluate new tools, prevent tool sprawl, and maintain integrations across roadmap, delivery, feedback, and CRM systems.
• Build and maintain intake and prioritization workflows that product teams use to submit, score, and rank requests.
• Document system configuration and standard operating procedures to avoid knowledge silos.
• Build and maintain dashboards and reports that give leadership and product teams a reliable view of roadmap status, delivery progress, and portfolio health.
• Define and track core product operations metrics (e.g., cycle time, roadmap adherence, planning hygiene, tool adoption).
• Centralize product performance metrics, coordinate telemetry builds, and work with the Business Intelligence team to enable deeper insights.
• Partner with Finance, Sales/RevOps, and Engineering to bring commercial and delivery data into product prioritization and reporting.
• Support recurring reporting cadences — business reviews, quarterly/annual planning, board updates — with clean, trusted data.
• Monitor data quality and drive hygiene standards across systems that feed reporting.
• Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews to ensure consistency across pods.
• Identify friction points and manual, duplicative work in the product development lifecycle and resolve them through better process, automation, or tooling.
• Build templates, playbooks, and checklists (e.g., for feature intake, roadmap reviews, launch readiness) that save product managers time.
• Act as the go‑to resource for product managers and embedded product ops partners on shared tools and processes — providing training, office hours, and documentation.
• Facilitate cross‑functional handoffs between Product, Engineering, Design, and GTM to keep work moving smoothly.
• Continuously look for opportunities to standardize process while preserving necessary flexibility for individual teams.
• Partner with product leadership to translate high‑level strategy and company priorities into a concrete, trackable roadmap and planning cadence.
• Run the rhythm of planning — quarterly/annual cycles, roadmap reviews, and business reviews — to keep execution connected to strategy.
• Monitor progress against strategic priorities and flag early drift between day‑to‑day execution and leadership intent.
• Support trade‑off and prioritization conversations when competing asks conflict with strategic priorities.
• Ensure work happening inside individual pods visibly ladders up to company‑level strategic themes.
• Close the loop after major planning moments so decisions are reflected in the systems everyone uses day to day.

Qualifications

• 10+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, ideally supporting a product or engineering organization.
• Hands‑on experience with a product roadmapping/PPM tool (e.g., Aha!, Productboard, Jira Product Discovery) and a work‑tracking tool (e.g., Jira, Linear, Azure DevOps).
• Comfort building dashboards and reports (in the PPM tool, Tableau, Looker, or Google Sheets/Excel); SQL is a plus.
• Experience using LLM‑based tools (e.g., Claude, ChatGPT, Perplexity) to augment workflows, dashboards, and research.
• Proven ability to design and document repeatable processes for intake, prioritization, and planning cadences.
• Working knowledge of PDLC and SDLC processes, including roadmaps, backlogs, sprints, and prioritization frameworks (e.g., RICE, WSJF).
• Comfort facilitating conversations where strategic priorities and day‑to‑day execution are in tension.
• Strong analytical skills – able to turn messy or scattered data into actionable insights.
• Generalist mindset with comfort moving between technical configuration, process design, and data/reporting work.
• Bias toward noticing inefficiency and fixing it, even outside the official scope of the role.
• Excellent documentation and communication skills – acting as connective tissue between central leadership and embedded product teams.
• Ability to work autonomously on a small, fast‑moving team where priorities shift.

Why This Role Matters

Product teams move faster and make better decisions when the systems, process, and data behind their work are trustworthy. Without a dedicated owner, strategy and execution tend to drift apart — teams stay busy, but on priorities that no longer reflect what leadership actually needs. This role is the connective tissue that ensures roadmap data is reliable, planning decisions are reflected in what gets built, and leadership receives clear answers about progress.

Pay

Compensation Range: $215K - $260K