Principal Product Manager Shared Services

About the role

Gen is a global company focused on providing digital freedom through trusted consumer brands such as Norton, Avast, LifeLock, MoneyLion, and others. Our mission is to empower consumers and help them manage and secure their digital and financial lives. We are always seeking talented individuals who see artificial intelligence as a partner, using it to innovate and deliver meaningful results.

We offer a range of benefits including flexible working options, competitive pay, and comprehensive health and well-being programs. Our team values diversity and encourages open dialogue, experimentation, and continuous learning. If you share our passion for innovation and customer-driven excellence, we would welcome your application.

Responsibilities

• Lead the evolution of the Accounts and Entitlements platform
• Design modular platform capabilities that scale across brands and reduce the need for custom development
• Translate complex business needs into flexible, extensible solutions for the entire entitlement lifecycle – from provisioning to access and management
• Collaborate with cross-functional teams to ensure alignment between technical direction and business priorities
• Identify and reduce manual, repetitive tasks by delivering automation and productized tooling
• Present solutions through clear documentation and visual models that support decision-making
• Manage priorities effectively, ensuring technical capabilities align with broader business goals, and guide stakeholders to reassess siloed priorities when solutions can serve multiple initiatives

Requirements

• Proven experience with enterprise architecture, APIs, messaging systems, and databases
• Strong strategic thinking, balancing technical constraints with business objectives
• Experience working with global teams and cross-functional stakeholders
• Ability to abstract complex technical challenges into clear, comprehensible concepts and translate them into tangible, user-centric journeys and solutions

Qualifications

• 5+ years of experience in product management, with a focus on platform or service-oriented architecture
• Own product roadmap planning and execution, balancing short-term priorities with long-term platform strategy
• Proven ability to analyze current systems and describe a clear path toward next-gen solutions
• Strong ability to balance technical constraints with business objectives
• Exceptional communication skills, able to bridge the gap between technical and non-technical teams
• Focus on scalability, reusability, and long-term value in designing solutions

Skills

• Experience: 5+ years of experience in product management, with a focus on platform or service-oriented architecture
• Problem-solving: Proven ability to analyze current systems and describe a clear path toward next-gen solutions
• Strategic thinking: Strong ability to balance technical constraints with business objectives
• Communication: Exceptional communication skills, able to bridge the gap between technical and non-technical teams
• Systems mindset: Focus on scalability, reusability, and long-term value in designing solutions

Benefits

• Annual base salary between $150,000 and $170,000
• 401(k) match
• Health insurance options
• Disability coverage
• Life insurance
• Unlimited paid time off

Pay

The annual base salary for this position is expected to be between $150,000 and $170,000. Actual salaries will vary based on a candidate's qualifications, experience, skills, and competencies related to the role.

Schedule

Location: Tempe, AZ or NYC (Onsite 3 days per week)