Principal Product Manager Shared Services
About the role
Gen is a global company focused on providing digital freedom through trusted consumer brands such as Norton, Avast, LifeLock, MoneyLion, and more. Our mission is to empower consumers and help them manage and secure their digital and financial lives. We are always seeking talented individuals who see artificial intelligence as a partner, using it to accelerate innovation and deliver meaningful results.
Responsibilities
- Lead the evolution of the Accounts and Entitlements platform
- Design modular platform capabilities that scale across brands and reduce the need for custom development
- Translate complex business needs into flexible, extensible solutions for the entire entitlement lifecycle – from provisioning to access and management
- Collaborate with cross-functional teams to ensure alignment between technical direction and business priorities
- Identify and reduce manual, repetitive tasks by delivering automation and productized tooling
- Present solutions through clear documentation and visual models that support decision-making
- Manage priorities effectively, ensuring technical capabilities align with broader business goals
Requirements
- Proven experience with enterprise architecture, APIs, messaging systems, and databases
- Strong strategic thinking, balancing technical constraints with business objectives
- Experience working with global teams and cross-functional stakeholders
- Ability to abstract complex technical challenges into clear, comprehensible concepts and translate them into tangible, user-centric journeys and solutions
Qualifications
- 5+ years of experience in product management, with a focus on platform or service-oriented architecture
- Own product roadmap planning and execution, balancing short-term priorities with long-term platform strategy
- Proven ability to analyze current systems and describe a clear path toward next-gen solutions
- Strong ability to balance technical constraints with business objectives
- Exceptional communication skills, able to bridge the gap between technical and non-technical teams
- Focus on scalability, reusability, and long-term value in designing solutions
Skills
- Experience: 5+ years of experience in product management, with a focus on platform or service-oriented architecture
- Problem-solving: Proven ability to analyze current systems and describe a clear path toward next-gen solutions
- Strategic thinking: Strong ability to balance technical constraints with business objectives
- Communication: Exceptional communication skills, able to bridge the gap between technical and non-technical teams
- Systems mindset: Focus on scalability, reusability, and long-term value in designing solutions
About You
- Proven experience with enterprise architecture, APIs, messaging systems, and databases
- Strong strategic thinking, balancing technical constraints with business objectives
- Experience working with global teams and cross-functional stakeholders
- Ability to abstract complex technical challenges into clear, comprehensible concepts and translate them into tangible, user-centric journeys and solutions
Location
Tempe, AZ or NYC (Onsite 3 days per week)
Pay
The annual base salary for this position is expected to be between $150,000 and $170,000. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role.