Principal Product Manager - Billing
for section headings. Only include sections when posting has real specific content. We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Helping careers take flight..." maybe part of intro but not needed? It's part of WHO WE ARE? It's generic fluff but maybe keep as part of About the role? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The intro "Helping careers take flight..." is not boilerplate but maybe considered fluff; but it's part of WHO WE ARE description. We should keep substantive info about company. So we can include an About the role section that includes WHO WE ARE description (maybe trimmed). But we must not create sections with filler like "commensurate with experience". We have Pay info: salary ranges. So we need a Pay section with that info. Benefits: we have benefits listed. Schedule: not mentioned (flexible work environment maybe but not explicit schedule). We have Travel up to 20% maybe schedule? Not exactly. So we may omit Schedule if no explicit schedule. Benefits: we have list. Qualifications: we have education and experience. Skills: we have knowledge, skills, abilities. Responsibilities: we have WHAT YOU’LL DO. Requirements: maybe WHAT YOU’VE DONE (experience). Could also treat WHAT YOU’VE DONE as Requirements/Qualifications. We need to decide mapping.
We must not create sections with placeholder text. Ensure each section has content.
Let's extract:
About the role: Could be WHO WE ARE description (company overview). Also maybe "Helping careers take flight..." but that's fluff. We'll include WHO WE ARE paragraph(s) that describe Duck Creek.
Responsibilities: WHAT YOU’LL DO bullet points (list). We'll convert to - .
Requirements: WHAT YOU’VE DONE (education/experience) maybe also "WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW" includes travel, work auth, compensation, bonus, benefits, AI note. But we already have Benefits and Pay sections. Travel and work auth could go under Additional Info but not a standard heading; we could incorporate into About the role or Requirements? Probably better to keep as a short paragraph under Requirements? But we have specific headings; we could put travel and work auth under Requirements? Not ideal. Maybe we create a section "Additional Information" but not allowed headings; only allowed headings are the listed ones. So we must fold minor metadata into a short
or drop it. So we can put travel, work auth, bonus eligibility, AI note into a short
under maybe Requirements or Benefits? Probably under Requirements as additional info.
Qualifications: maybe education/degree etc. But we already have education in WHAT YOU’VE DONE. Could split: Qualifications: Bachelor’s or Masters Degree and/or equivalent experience; 7+ years experience; etc. Skills: Knowledge, Skills, Abilities & Behaviors list.
Benefits: list from Duck Creek Technologies offers a comprehensive benefits package.
Pay: salary ranges and bonus.
Schedule: not present, so omit.
We must not repeat job title as heading.
Let's craft HTML:
About the role
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,500 employees across the globe and are proud to be a flexible-first company—an approach that remains foundational to how we work. We empower our employees with the flexibility to manage their day-to-day work, while taking a more intentional approach to how teams come together. Through our Flying Together initiative, we are building stronger connection and collaboration by bringing teams together for meaningful in-person moments and concentrating on our presence and hiring in key locations. Our flexible-first environment continues to support productivity, inclusion, and collaboration, while evolving to create even more opportunities for connection and shared experiences across teams.
Responsibilities
- Define and own the product strategy and roadmap for Duck Creek’s billing domain, including invoicing, payment processing, commissions, collections, disbursements, reconciliation, and automation capabilities.
- Act as the general manager for your product, owning strategy, execution, and financial outcomes.
- Translate insurer billing practices, payment preferences, financial controls, and regulatory considerations into clear, prioritized product capabilities and outcomes.
- Provide product leadership for billing experiences that support billing accuracy, payment flexibility, collections effectiveness, and operational efficiency.
- Lead structured product discovery to frame complex billing, payment, and financial-operations problems in partnership with customers and internal stakeholders.
- Serve as the primary product steward for billing and finance personas, ensuring workflows reflect real-world operational constraints, customer obligations, and servicing needs.
- Provide product leadership for application-level decision-support and AI-enabled capabilities that improve payment optimization, collections prioritization, anomaly detection, and exception handling within defined controls.
- Partner with data science and analytics teams to integrate models, scores, and insights into billing workflows in an explainable and trusted manner.
- Translate billing rules, payment plan structures, commissions logic, and reconciliation requirements into configurable, scalable product capabilities, balancing automation and human oversight.
- Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths.
- Ensure billing workflows, financial transactions, and recommendations are auditable, compliant, and aligned with internal and external governance requirements.
- Partner with Engineering and Architecture to ensure billing capabilities are technically sound, scalable, and aligned with platform standards.
- Collaborate with Product Marketing, Sales, Finance stakeholders, and Professional Services to support value articulation, enablement, and consistent product positioning.
Requirements
Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area; 7+ years of experience in product management within SaaS or enterprise software environments; demonstrated experience owning complex workflow – or decision-centric product domains. Travel up to 20%; must be legally authorized to work in the country of job location (no visa sponsorship). Eligible for annual bonus compensation subject to plan terms. AI-assisted tools may be used in recruitment; final decisions made by people.
Qualifications
Experience designing, building, or integrating sub-ledger or General Ledger solutions within insurance or financial services environments; deep understanding of P&C billing operations preferred, including invoicing, payment processing, collections, commissions, disbursements, reconciliation, and regulatory and compliance considerations; hands-on experience with billing systems preferred.
Skills
- Experience delivering configurable, transaction-centric platforms, including rules-driven and AI-enabled or model-informed workflows, and translating customer needs, regulatory constraints, financial controls, and analytical outputs into governed product decisions.
- Strong product management fundamentals, including the ability to decompose complex billing and payment problems into structured product capabilities, prioritize initiatives using value-, risk-, and effort-based trade-offs, and operate effectively within agile, iterative delivery models.
- Proven ability to partner cross-functionally with engineering, data, architecture, finance, and business leaders, communicating clearly across technical and non-technical audiences.
- Demonstrated judgment and autonomy in operating within defined strategic direction and governance frameworks, proactively identifying and surfacing risks, trade-offs, and dependencies with clear recommendations.
- Strong execution discipline, including organizational rigor, professional documentation and decision rationale, accountability for commitments and outcomes, and the ability to manage ambiguity and shifting priorities in complex environments.
Benefits
- Flexible work environment
- Medical, dental, vision, life, and disability insurance
- 401(k) retirement plan with match (6% employer match up to $12,000 annually)
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Paid holidays, vacation, and volunteer time
- Employee Assistance Program (EAP)
Pay
Actual compensation is determined based on job-related skills, experience, qualifications, internal equity, and geographic location. Expected salary ranges:
- $171,900 – $245,500 for candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
- $163,700 – $233,900 for candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
- $155,600 – $222,300 for candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
- $137,800 – $215,400 for all other U.S. locations
- $135,000 - $185,000 CAD for Canada location
Eligible for annual bonus compensation, subject to plan terms and individual eligibility.
We must not include Schedule section. Ensure no extra blank lines? It's fine.
Check for any boilerplate: We removed "Helping careers take flight..." maybe we kept some of it? We omitted that sentence. It's not substantive? It's a tagline but maybe considered fluff. It's okay to omit. We kept WHO WE ARE substantive.
We also removed "Please let us know if you encounter accessibility barriers..." etc. That's legal/EEO boilerplate, removed.
We removed "The application window for this position will remain open..." etc.
We removed "Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence..." we kept a brief note about AI-assisted tools in recruitment under Requirements. That's okay.
We removed "Duck Creek Technologies offers a comprehensive benefits package, which includes:" we turned into list.
We removed "Benefits eligibility and offerings may vary based on role and location." Could be minor metadata; we could incorporate into Benefits section as a short note. But we omitted; maybe we should include a short p after list: "Benefits eligibility and offerings may vary based on role and location." That's substantive but not boilerplate. Let's add a after the list.
Similarly, we might add note about travel and work
or drop it. So we can put travel, work auth, bonus eligibility, AI note into a short
under maybe Requirements or Benefits? Probably under Requirements as additional info. Qualifications: maybe education/degree etc. But we already have education in WHAT YOU’VE DONE. Could split: Qualifications: Bachelor’s or Masters Degree and/or equivalent experience; 7+ years experience; etc. Skills: Knowledge, Skills, Abilities & Behaviors list. Benefits: list from Duck Creek Technologies offers a comprehensive benefits package. Pay: salary ranges and bonus. Schedule: not present, so omit. We must not repeat job title as heading. Let's craft HTML:
About the role
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,500 employees across the globe and are proud to be a flexible-first company—an approach that remains foundational to how we work. We empower our employees with the flexibility to manage their day-to-day work, while taking a more intentional approach to how teams come together. Through our Flying Together initiative, we are building stronger connection and collaboration by bringing teams together for meaningful in-person moments and concentrating on our presence and hiring in key locations. Our flexible-first environment continues to support productivity, inclusion, and collaboration, while evolving to create even more opportunities for connection and shared experiences across teams.
Responsibilities
- Define and own the product strategy and roadmap for Duck Creek’s billing domain, including invoicing, payment processing, commissions, collections, disbursements, reconciliation, and automation capabilities.
- Act as the general manager for your product, owning strategy, execution, and financial outcomes.
- Translate insurer billing practices, payment preferences, financial controls, and regulatory considerations into clear, prioritized product capabilities and outcomes.
- Provide product leadership for billing experiences that support billing accuracy, payment flexibility, collections effectiveness, and operational efficiency.
- Lead structured product discovery to frame complex billing, payment, and financial-operations problems in partnership with customers and internal stakeholders.
- Serve as the primary product steward for billing and finance personas, ensuring workflows reflect real-world operational constraints, customer obligations, and servicing needs.
- Provide product leadership for application-level decision-support and AI-enabled capabilities that improve payment optimization, collections prioritization, anomaly detection, and exception handling within defined controls.
- Partner with data science and analytics teams to integrate models, scores, and insights into billing workflows in an explainable and trusted manner.
- Translate billing rules, payment plan structures, commissions logic, and reconciliation requirements into configurable, scalable product capabilities, balancing automation and human oversight.
- Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths.
- Ensure billing workflows, financial transactions, and recommendations are auditable, compliant, and aligned with internal and external governance requirements.
- Partner with Engineering and Architecture to ensure billing capabilities are technically sound, scalable, and aligned with platform standards.
- Collaborate with Product Marketing, Sales, Finance stakeholders, and Professional Services to support value articulation, enablement, and consistent product positioning.
Requirements
Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area; 7+ years of experience in product management within SaaS or enterprise software environments; demonstrated experience owning complex workflow – or decision-centric product domains. Travel up to 20%; must be legally authorized to work in the country of job location (no visa sponsorship). Eligible for annual bonus compensation subject to plan terms. AI-assisted tools may be used in recruitment; final decisions made by people.
Qualifications
Experience designing, building, or integrating sub-ledger or General Ledger solutions within insurance or financial services environments; deep understanding of P&C billing operations preferred, including invoicing, payment processing, collections, commissions, disbursements, reconciliation, and regulatory and compliance considerations; hands-on experience with billing systems preferred.
Skills
- Experience delivering configurable, transaction-centric platforms, including rules-driven and AI-enabled or model-informed workflows, and translating customer needs, regulatory constraints, financial controls, and analytical outputs into governed product decisions.
- Strong product management fundamentals, including the ability to decompose complex billing and payment problems into structured product capabilities, prioritize initiatives using value-, risk-, and effort-based trade-offs, and operate effectively within agile, iterative delivery models.
- Proven ability to partner cross-functionally with engineering, data, architecture, finance, and business leaders, communicating clearly across technical and non-technical audiences.
- Demonstrated judgment and autonomy in operating within defined strategic direction and governance frameworks, proactively identifying and surfacing risks, trade-offs, and dependencies with clear recommendations.
- Strong execution discipline, including organizational rigor, professional documentation and decision rationale, accountability for commitments and outcomes, and the ability to manage ambiguity and shifting priorities in complex environments.
Benefits
- Flexible work environment
- Medical, dental, vision, life, and disability insurance
- 401(k) retirement plan with match (6% employer match up to $12,000 annually)
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Paid holidays, vacation, and volunteer time
- Employee Assistance Program (EAP)
Pay
Actual compensation is determined based on job-related skills, experience, qualifications, internal equity, and geographic location. Expected salary ranges:
- $171,900 – $245,500 for candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
- $163,700 – $233,900 for candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
- $155,600 – $222,300 for candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
- $137,800 – $215,400 for all other U.S. locations
- $135,000 - $185,000 CAD for Canada location
Eligible for annual bonus compensation, subject to plan terms and individual eligibility.
We must not include Schedule section. Ensure no extra blank lines? It's fine. Check for any boilerplate: We removed "Helping careers take flight..." maybe we kept some of it? We omitted that sentence. It's not substantive? It's a tagline but maybe considered fluff. It's okay to omit. We kept WHO WE ARE substantive. We also removed "Please let us know if you encounter accessibility barriers..." etc. That's legal/EEO boilerplate, removed. We removed "The application window for this position will remain open..." etc. We removed "Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence..." we kept a brief note about AI-assisted tools in recruitment under Requirements. That's okay. We removed "Duck Creek Technologies offers a comprehensive benefits package, which includes:" we turned into list. We removed "Benefits eligibility and offerings may vary based on role and location." Could be minor metadata; we could incorporate into Benefits section as a short note. But we omitted; maybe we should include a short p after list: "Benefits eligibility and offerings may vary based on role and location." That's substantive but not boilerplate. Let's add aafter the list. Similarly, we might add note about travel and work