Principal Product Manager - Billing

Responsibilities

• Define and own the product strategy and roadmap for Duck Creek’s billing domain, including invoicing, payment processing, commissions, collections, disbursements, reconciliation, and automation capabilities.
• Act as the general manager for your product, owning strategy, execution, and financial outcomes.
• Translate insurer billing practices, payment preferences, financial controls, and regulatory considerations into clear, prioritized product capabilities and outcomes.
• Provide product leadership for billing experiences that support billing accuracy, payment flexibility, collections effectiveness, and operational efficiency.
• Lead structured product discovery to frame complex billing, payment, and financial-operations problems in partnership with customers and internal stakeholders.
• Serve as the primary product steward for billing and finance personas, ensuring workflows reflect real-world operational constraints, customer obligations, and servicing needs.
• Provide product leadership for application-level decision-support and AI-enabled capabilities that improve payment optimization, collections prioritization, anomaly detection, and exception handling within defined controls.
• Partner with data science and analytics teams to integrate models, scores, and insights into billing workflows in an explainable and trusted manner.
• Translate billing rules, payment plan structures, commissions logic, and reconciliation requirements into configurable, scalable product capabilities, balancing automation and human oversight.
• Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths.
• Ensure billing workflows, financial transactions, and recommendations are auditable, compliant, and aligned with internal and external governance requirements.
• Partner with Engineering and Architecture to ensure billing capabilities are technically sound, scalable, and aligned with platform standards.
• Collaborate with Product Marketing, Sales, Finance stakeholders, and Professional Services to support value articulation, enablement, and consistent product positioning.

Requirements

• Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area
• 7+ years of experience in product management within SaaS or enterprise software environments
• Demonstrated experience owning complex workflow – or decision-centric product domains
• Experience designing, building, or integrating sub-ledger or General Ledger solutions within insurance or financial services environments
• Deep understanding of P&C billing operations preferred, including invoicing, payment processing, collections, commissions, disbursements, reconciliation, and regulatory and compliance considerations; hands-on experience with billing systems preferred
• Experience delivering configurable, transaction-centric platforms, including rules-driven and AI-enabled or model-informed workflows, and translating customer needs, regulatory constraints, financial controls, and analytical outputs into governed product decisions
• Strong product management fundamentals, including the ability to decompose complex billing and payment problems into structured product capabilities, prioritize initiatives using value-, risk-, and effort-based trade-offs, and operate effectively within agile, iterative delivery models
• Proven ability to partner cross-functionally with engineering, data, architecture, finance, and business leaders, communicating clearly across technical and non-technical audiences
• Demonstrated judgment and autonomy in operating within defined strategic direction and governance frameworks, proactively identifying and surfacing risks, trade-offs, and dependencies with clear recommendations
• Strong execution discipline, including organizational rigor, professional documentation and decision rationale, accountability for commitments and outcomes, and the ability to manage ambiguity and shifting priorities in complex environments

Benefits

• Flexible work environment
• Medical, dental, vision, life, and