Principal Product Manager - Billing

About the role

The Principal Product Manager, Billing is responsible for defining and evolving the product strategy for Duck Creek's billing capabilities. This role ensures solutions enable accurate premium billing, payment flexibility, direct or agency billing, operational efficiency, and financial integrity.

Responsibilities

• Define and own the product strategy and roadmap for billing workflows, collections, and payment experiences.
• Translate insurer billing practices, payment preferences, financial controls, and regulatory considerations into clear, prioritized product capabilities and outcomes.
• Provide product leadership for billing experiences that support billing accuracy, payment flexibility, collections effectiveness, and operational efficiency.
• Lead structured product discovery to frame complex billing, payment, and financial-operations problems in partnership with customers and internal stakeholders.
• Partner with data science and analytics teams to integrate models, scores, and insights into billing workflows in an explainable and trusted manner.
• Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths.
• Ensure billing workflows, financial transactions, and recommendations are auditable, compliant, and aligned with internal and external governance requirements.
• Collaborate with Product Marketing, Sales, Finance stakeholders, and Professional Services to support value articulation, enablement, and consistent product positioning.

Requirements

Requires a Bachelor’s or Master’s degree and/or equivalent experience relevant to functional area. 7+ years of experience in product management within SaaS or enterprise software environments. Demonstrated experience owning complex workflow – or decision-centric product domains. Knowledge, Skills, Abilities & Behaviors include: Deep understanding of P&C billing operations preferred, including invoicing, payment processing, collections, commissions, disbursements, reconciliation, and regulatory and compliance considerations; strong product management fundamentals, including the ability to decompose complex billing and payment problems into structured product capabilities, prioritize initiatives using value-, risk-, and effort-based trade-offs, and operate effectively within agile, iterative delivery models; proven ability to partner cross-functionally with engineering, data, architecture, finance, and business leaders, communicating clearly across technical and non-technical audiences; demonstrated judgment and autonomy in operating within defined strategic direction and governance frameworks, proactively identifying and surfacing risks, trade-offs, and dependencies with clear recommendations; strong execution discipline, including organizational rigor, professional documentation and decision rationale, accountability for commitments and outcomes, and the ability to manage ambiguity and shifting priorities in complex environments.

Qualifications

Qualifications include: Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area 7+ years of experience in product management within SaaS or enterprise software environments Demonstrated experience owning complex workflow – or decision-centric product domains Knowledge, Skills, Abilities & Behaviors Experience designing, building, or integrating sub-ledger or General Ledger solutions within insurance or financial services environments.

Skills

Skills include: Deep understanding of P&C billing operations preferred, including invoicing, payment processing, collections, commissions, disbursements, reconciliation, and regulatory and compliance considerations; hands-on experience with billing systems preferred. Experience delivering configurable, transaction-centric platforms, including rules-driven and AI-enabled or model-informed workflows, and translating customer needs, regulatory constraints, financial controls, and analytical outputs into governed product decisions.

Benefits

Comprehensive benefits package includes: Flexible work environment Medical, dental, vision, life, and disability insurance 401(k) retirement plan with match (6% employer match up to $12,000 annually) Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Paid holidays, vacation, and volunteer time Employee Assistance Program (EAP)

Pay

Final compensation will be determined based on the factors outlined above and in accordance with applicable law. The expected salary range for this position is generally positioned as follows based on candidate location: 171,900 – 245,500: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas 163,700 – 233,900: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont 155,600 – 222,300: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin 137,800 – 215,400: For all other U.S. locations 135,000 - 185,000 CAD: For Canada location

Schedule

The role is eligible for annual bonus compensation, subject to plan terms and individual eligibility.