Principal Product Designer, Toast IQ Core (AI Product Team)

About the role*

The right ingredients* (Requirements)

• Leadership: Proven ability to lead high-impact design initiatives at a principal level.
• Focus: Lead the end-to-end design process for core UX/UI features within Toast’s AI ecosystem, including web and native mobile platforms.
• You’ll drive prototyping and experimentation for evolving AI features like memory and personalization, agentic workflows and actions.
• User-Centered Design: Deep understanding of emerging AI use cases and tooling, foundational user-centered design principles, usability, and accessibility standards.
• Pro-research: Proven ability and desire to conduct and coordinate data analysis, user research and usability testing to inform design decisions.
• Tools: Proficiency in emerging AI tools (Claude, Codex etc) is essential, as well as design tools like Figma, Miro, and other collaborative design platforms.
• Partner Collaboration: Strong communication skills and ability to work effectively in cross-functional teams, including product managers, engineers, GTM, data scientists and other stakeholders to define design requirements and align on goals.
• Mentorship: Drive strategic design initiatives and mentor junior designers, promoting best practices and fostering a culture of innovation and AI adoption.

About You

• You are a dynamic leader with proven impact in previous roles who is ready and willing to take on new challenges!
• You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team.
• You embody the tenets that drive Toast’s Design practice: You have a founder’s mentality: and exhibit ownership of outcomes over outputs.
• You own the quality and outcomes associated with full end to end experiences.
• You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership.
• You find formal ways to utilize your personal skill set to uplevel those around you.
• You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action.
• You build strong relationships to enact influence throughout the entirety of the area of the business you work within.
• You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often.
• You collaboratively make well informed decisions with large scale impact across the area of the business you work within.
• You raise the bar: and commit to continually improving the technical skills relevant to your role.
• You find large scale, creative methods to continually build your skill set.

Benefits

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

To learn more about our benefits, visit our careers page.

Pay

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location.

• Zone A: $190,000—$304,000 USD
• Zone B: $165,000—$264,000 USD
• Zone C: $149,000—$238,000 USD

Schedule

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community, regardless of location.

To learn more about our in-office expectations by region, visit our locations page.