Principal IP Laws Consultant

About the role

Delivering expert IP law guidance to some of Clarivate’s largest and most complex US-based clients.

Combining hands-on IP law implementation with high-impact client engagement, supporting governance, risk mitigation, and continuity for high-value accounts.

Serving as a critical bridge between clients and internal teams, including Customer Success, Account Management, and Technical Consultants, ensuring timely resolution of urgent issues.

Responsibilities

• Maintain and demonstrate expert understanding of at least one IPMS - Memotech (to start with) both from legal subject matter and product functionality perspective.
• Key participant in collaborating with product teams to strategize future developments on system enhancements and product evolution, keeping customer interests in mind.
• Improve the customer experience & drive for customer retention by enhancing satisfaction with IP Laws via expeditious resolution of client inquiries.
• Manage client issues through Salesforce case creation, maintaining a client issues tracker, and collaborating across teams (including IP Renewals, Product/Technical Support, EDT, Supplier Management, and CSMs) to ensure timely resolution and delivery.
• Follow IP Laws Salesforce processes to accurately track and process support tickets.
• Provide guidance and support to CSMs to help resolve customer issues effectively.
• Support the Professional Services team with client requests, as needed.
• Participate in bi-weekly/monthly touch base with CSMs, product leads, and other stakeholders.
• Collaborate closely with other Memotech IP Laws Consultants to deliver timely, comprehensive responses to client inquiries, including direct communication and client education when required.
• Attend in-person, customer-facing events, conferences, and client visits—primarily in the US—to deliver IP Laws information sessions.
• Draft & test requirements definitions for IP law updates (particularly client support-driven cases) to support timely, high quality IP law releases.
• Contribute to the creation and maintenance of product documentation including Best Practice guides and Docketing guides.
• Liaise with Product teams on new system functionality needs and manage stakeholder engagement for change deployment; working closely with software developers to escalate and resolve system and functionality issues and manage stakeholder engagement for change deployment.
• Interact with software developers to escalate and resolve issues in the functionality and programming of the software.
• Participate in post-production issue review meetings with Memotech.
• Conduct weekly check-ins with the IP laws team in Noida and Belgrade.
• Capture, track, and report key metrics related to Memotech law implementations.
• Participate in strategic initiative projects across the IP Laws team.

Requirements

• Bachelor’s degree in Law, Intellectual Property, or related field or equivalent relevant work experience.
• 7+ years of experience in the intellectual property industry.
• 5+ years of experience with portfolio management software (preferably Memotech), docketing practice, or IP Law calculations.
• Advanced knowledge and understanding of Patent rules and procedures of the USPTO, EPO, PCT, WIPO and other national and international governing bodies.

Qualifications

• Experience with IP consulting, or with client management, with the ability to navigate complex & challenging clients’ situations.

Skills

• Advanced knowledge and understanding of Patent rules and procedures of the USPTO, EPO, PCT, WIPO and other national and international governing bodies.

Benefits

Full Time, Permanent position.

Compensation - US Only:

• The expected base salary for this position is $108,000 - $130,000 USD per year.
• This role is eligible for bonus earnings.
• Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

Compensation - Canada Only:

• The expected base salary for this position is $112,000 - $135,000 CAD per year.
• This role is eligible for bonus earnings.
• Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.