Principal IP Laws Consultant

About the role

Delivering expert IP law guidance to some of Clarivate’s largest and most complex US-based clients. Combining hands-on IP law implementation with high-impact client engagement, supporting governance, risk mitigation, and continuity for high-value accounts.

Responsibilities

• Maintain & demonstrate expert understanding of at least one IPMS - Memotech (to start with) both from legal subject matter and product functionality perspective
• Key participant in collaborating with product teams to strategize future developments on system enhancements and product evolution, keeping customer interests in mind
• Improve the customer experience & drive for customer retention by enhancing satisfaction with IP Laws via expeditious resolution of client inquiries
• Serve as the IP Laws subject matter expert in client meetings, with responsibility for tracking and managing the end-to-end execution, strategizing, and problem-solving of client issues
• Manage client issues through Salesforce case creation, maintaining a client issues tracker, and collaborating across teams (including IP Renewals, Product/Technical Support, EDT, Supplier Management, and CSMs) to ensure timely resolution and delivery
• Follow IP Laws Salesforce processes to accurately track and process support tickets
• Support efforts to proactively identify and remove at-risk clients from the Risk Register
• Guide and support CSMs to help resolve customer issues effectively
• Participate in bi-weekly/monthly touch base with CSMs, product leads, and other stakeholders
• Collaborate closely with other Memotech IP Laws Consultants to deliver timely, comprehensive responses to client inquiries, including direct communication and client education when required
• Attend in-person, customer-facing events, conferences, and client visits—primarily in the US—to deliver IP Laws information sessions
• Draft & test requirements definitions for IP law updates (particularly client support-driven cases) to support timely, high quality IP law releases
• Contribute to the creation and maintenance of product documentation including Best Practice guides and Docketing guides
• Liaise with Product teams on new system functionality needs and manage stakeholder engagement for change deployment; working closely with software developers to escalate and resolve system and functionality issues and manage stakeholder engagement for change deployment
• Interact with software developers to escalate and resolve issues in the functionality and programming of the software
• Participate in post-production issue review meetings with Memotech
• Conduct weekly check-ins with the IP laws team in Noida and Belgrade
• Capture, track, and report key metrics related to Memotech law implementations
• Participate in strategic initiative projects across the IP Laws team

Requirements

Bachelor’s degree Law, Intellectual Property, or related field or equivalent relevant work experience
7+ years of experience in the intellectual property industry
5+ years of experience with portfolio management software (preferably Memotech), docketing practice, or IP Law calculations
Advanced knowledge and understanding of Patent rules and procedures of the USPTO, EPO, PCT, WIPO and other national and international governing bodies

Qualifications

• Experience with IP consulting, or with client management, with the ability to navigate complex & challenging clients’ situations

Skills

• Expert understanding of IPMS - Memotech
• Collaboration with product teams
• Client engagement and satisfaction
• IP Laws subject matter expertise
• Client issue management
• Product documentation creation
• Stakeholder engagement and communication
• System functionality and programming

Benefits

Competitive remuneration package including medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

Pay

US Only: $108,000 - $130,000 USD per year
Canada Only: $112,000 - $135,000 CAD per year

Schedule

Full Time, Permanent position