Principal Field Support Engineer (Onsite)

About the role

Collins Aerospace is seeking Engineers to be part of a Field Engineering team for the AF DCGS High Band Mission Applications Software (HBMAS) Sustainment program. Under this effort, RTX Collins personnel will oversee/perform software sustainment for cloud-enabled systems that ingest, tag, and audit data sets, while maintaining security, integrity, and availability of data. The team, working with our customers and users, will focus on sustaining operationally relevant system capabilities in the most effective and efficient manner. The team will apply best practices across the engineering continuum, with a focus on improved software quality and process efficiency.

Responsibilities

• Deploy and support software solutions within the Air Force SIL environment
• Serve as the technical liaison between commercial development cycles and AF-DCGS operational requirements
• Ensure software releases meet compliance, security, and operational readiness standards
• Support site deployments, troubleshoot, and collaborate with Air Force counterparts
• Validate system performance, support acceptance testing, and ensure secure, reliable integration in mission environments

Requirements

• Active and transferable TS/SCI U.S. government issued security clearance is required prior to start date
• Current DoD 8570.1 IAT Level II or IAM Level I certification (e.g., Security+ CE, CCNA Security, CySA+, CAP, etc.)
• Expertise navigating RMF compliance processes, DISA STIG implementation, and associated documentation
• Experience managing CI/CD pipeline activities in support of deployment and release processes
• Strong background in containerization technologies such as Docker and Kubernetes
• Experience performing ACAS/SCAP vulnerability scanning and interpreting results
• Proficiency troubleshooting complex system issues in mission or operational environments
• Experience working with Cross Domain Solutions and performing Site Acceptance Testing

Qualifications

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
• We prefer candidates with familiarity with Air Force SIL environments or AF-DCGS mission systems
• Experience supporting field deployment activities, customer coordination, and on-site technical liaison functions
• Knowledge of secure cloud or hybrid deployment environments
• Experience integrating containerized systems into operational environments with strict cybersecurity requirements
• Strong communication skills for coordinating between engineering teams, customers, and mission operators

Benefits

Some of our competitive benefits package includes:

• Flexible work weeks: 9/80, 5/40
• Flexible work hours: Core hours, Modified time
• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!