Principal Field Applications Engineer

About the role

This position involves providing technical support to customers, assisting with product demonstrations and trials, and contributing to technical training and documentation.

Responsibilities

• Customer Technical Support (60%)
  • Respond quickly to customer technical issues or inquiries
  • Collaborate with internal teams to resolve customer issues and complete Root Cause Analysis
  • Provide technical support for PLM and Quality team customer interactions
  • Review PLM and R&D product specifications, providing real-world feedback to new product development
  • Review and/or propose test scope and detailed plan; review with R&D team and conduct pre-testing to ensure trial success
  • Perform testing at customer sites as required
• Customer Demo and Trial Support (30%)
  • Review and/or propose test scope and detailed plan; review with R&D team and conduct pre-testing to ensure trial success
  • Perform testing at customer sites as required
• Technical Training and Documentation (20%)
  • Provide new product installation and operation training for the front-line customer support team
  • Create technical Customer Installation and Operating documentation

Requirements

• M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science, or Physics
• 8+ years of experience in optical communication companies as a technical support manager, engineer, development engineer, or system verification engineer
• Experience with coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols
• Experience investigating field issues and providing RMA support
• Experience using and troubleshooting network management systems
• Travel 25% to 33% of the time
• 7x24 on-call support availability

Skills

• Strong communication and negotiation skills
• Creative, analytical, and structured problem-solving capability
• Team-oriented and self-starter
• Python scripting experience preferred
• Product development experience preferred

Working Conditions

• Climate-controlled, professional office environment
• Routine use of standard office equipment such as computers, phones, copiers, and filing cabinets
• Regularly required to talk or hear
• Frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms

About Us

Coherent is a global leader in lasers, engineered materials, and networking components. We are a vertically integrated manufacturing company developing innovative products for diversified applications in industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent offers a comprehensive career development platform within an environment that challenges employees to perform at their best while rewarding excellence and hard work through a competitive compensation program.