Principal Field Application Engineer

About the role

The Principal Field Application Engineer (FAE) position at Arm is aimed at supporting the integration of Arm-powered datacenter SoCs and compute platforms with cloud providers, OEMs, ODMs, and semiconductor partners. This role requires a strong technical background combined with excellent customer-facing skills.

Responsibilities

• Work alongside the sales team as the lead technical expert for customers to assist with the integration of Arm-based datacenter SoCs, subsystems, and silicon platforms with semiconductor companies, OEMs, ODMs, and ecosystem associates.
• Help customers assess architectural tradeoffs across performance, power, area, TCO, software readiness, scalability, and ecosystem support.
• Deliver technical presentations, roadmap discussions, workshops, demos, and architecture reviews for customer engineering and executive teams.
• Support design-in and design-win efforts by managing technical objections, strengthening driven positioning, and lowering deployment risks.
• Assist customers in choosing silicon, weighing system architecture tradeoffs, setting performance expectations, enabling software, and preparing the ecosystem.
• Assist with proof-of-concepts, benchmarking, result-focused positioning, and technical responses during the pre-sales phase.
• Work closely with internal product, engineering, marketing, and business teams to communicate customer requirements, difficulties, and market opportunities.
• Help customers resolve technical blockers related to hardware, firmware, software, tools, performance, and system integration.
• Understand customer product requirements and translate them into Arm solution recommendations spanning CPU, GPU, AI, security, functional safety, interconnect, and software.
• Influence roadmap and product strategy by bringing structured field feedback into Arm business units.
• Build trusted long-term relationships with customer engineering, program, and procurement collaborators.

Qualifications

• Bachelor’s degree or equivalent experience in Electrical Engineering, Computer Engineering, Computer Science, or a related field.
• Proven experience in a customer-facing technical role such as Field Applications Engineer, Systems Engineer, Solutions Architect, Platform Engineer, or Technical Account Engineer.
• Solid grasp of server architecture, SoCs, CPUs, memory hierarchy, interconnects, networking, and platform software.
• Experience with one or more of the following: Data center CPUs or server platforms.
• Strong communication and presentation skills with the ability to explain sophisticated technical topics to multifaceted audiences.
• Ability to travel to customer sites as needed (approximately 20-30% of the time).
• Experience working with Linux, firmware, virtualization, or system software, including performance analysis and workload tuning.
• Strong analytical skills to successfully implement and tune performance analysis for complex workloads.
• Ability to determine and strictly monitor workload performance metrics to ensure flawless operation.