Principal - Customer Value Management

About the role

As Sr. Principal Customer Value Management at Skan AI, you will lead customer strategy, executive relations, and provide thought leadership, product expertise, and domain consulting. You will build industry-specific expertise on processes, Skan applicability, and business problems, and coach and enablement to CSMs reporting to you.

Responsibilities

• Lead customer strategy, executive relations, provide thought leadership, Product expertise and domain consulting
• Build industry specific expertise on processes, Skan applicability and business problems
• Provide coaching and enablement to CSM’s reporting to you
• Set and manage customer expectations
• Manage risks and escalations both with internal and customer stakeholders
• Accountable for revenue protection, customer experience and making customer referenceable
• Focus on driving overall retention/upsell strategy, creating frameworks for resolving customer issues, and driving overall customer satisfaction

Requirements

• Bachelor's degree
• 10+ years of professional experience managing large enterprise relationships
• 5+ years’ experience working in a SaaS company with enterprise clients
• 5+ years in program and project management responsibilities
• Previous People Leadership skills and an ability to coordinate and collaborate with Field Engineering and Solution Engineering teams
• Industry knowledge and experience in delivering Digital Transformation Initiatives
• 5+ years in one or more industry verticals like banking, finance, insurance, healthcare

Qualifications

• Strong interpersonal skills
• Strong organization and presentation skills
• A propensity for relationship building
• Passion for delighting customers with business value

Skills

• Compensation: US base salary range for this full-time position is $170,000–$190,000, plus an annual performance bonus, equity, and a comprehensive benefits package

Benefits

• Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world

Pay

The US base salary range for this full-time position is $170,000–$190,000, plus an annual performance bonus, equity, and a comprehensive benefits package.

Schedule

N/A