Principal Customer Analytics

Responsibilities

• Translate complex, multi-source data (internal + external) into crisp stories, insights, and recommendations that accelerate customer growth, retention, and wallet share.
• Embed analytics at the front of the sales cycle to raise win rates; integrate insights into QBRs, strategic reviews, and value narratives.
• Build dashboards, indexes, scorecards, and repeatable playbooks that move teams from defensive reporting to offensive engagement.
• Serve as a front-line liaison across customers, account teams, and analytics, translating business questions into analytical solutions and product enhancements.
• Capture the voice of the customer, prioritize enhancements, and contribute to product strategy that reflects market needs and emerging best practices.
• Deliver workshops, demos, and training, and curate “what to use when” libraries, case studies, and best practices.
• Combine internal ops data with industry signals (e.g., DAT, FTR, ACT, Statista) to craft market perspectives and thematic narratives customers can act on.
• Engage with strategic and high-potential customers and participate in industry forums as a C.H. Robinson analytics voice.

Requirements

• 6+ years in analytics, decision science, consulting, or insights roles.
• 2+ years’ experience delivering insights that influence deals, renewals, or account growth.
• 4+ years’ experience with data modeling concepts, BI practices, and scalability (tools-agnostic; e.g., SQL/PowerBI/Python/modern BI a plus).
• Familiarity with supply chain or transportation data.
• Bachelor’s degree from an accredited college or university.

Qualifications

• Exceptional communication, facilitation, and stakeholder management skills.
• Ability to lead complex initiatives, balance both speed and rigor, and navigate ambiguity.
• Experience with quantitative and qualitative research.
• Values a diverse and inclusive work environment.

Benefits

• Your Health, Wealth and Self
• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities