Principal Client Partner, EMEA

About the role

Transform how the world’s leading companies invest in their people. At BetterUp, we’re building a new kind of partnership with our customers — one that doesn’t stop at platform adoption. We’re in the business of deep, lasting transformation. That’s where you come in.

Responsibilities

• Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.
• Translate complex business and talent challenges into clear, compelling transformation plans — and own those solutions from design through deployment.
• Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change.
• Lead a cross-functional deployment team (delivery, data, comms, change) — with you at the helm, aligning efforts to business impact.
• Facilitate strategic working sessions, steer executive updates, and own the story of value BetterUp delivers to the customer.
• Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.
• Keep your eye on outcomes, not just deliverables — ensuring we deliver the transformation we promised.
• Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.

Requirements

• 10+ years of experience in consulting, HR transformation, organizational development, or a similar strategic role.
• A track record of executive-level advising, especially with CHROs or enterprise business leaders.
• Deep domain expertise in human capital, people strategy, or enterprise talent systems combined with business acumen.
• Experience leading complex, cross-functional deployments or change initiatives at scale.
• Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
• Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done.
• Experience operating inside high-growth SaaS, human transformation platforms, or people tech companies is a plus.
• A mindset rooted in outcomes, ownership, and long-term impact.
• Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance (e.g., personalization, upsell targeting, churn prediction).
• Uses AI-generated insights and data analysis to quantify impact on client outcomes (e.g., retention, expansion, ROI) and inform strategic account recommendations.

Qualifications

• Education: Bachelor's degree required. Master's degree preferred.
• Experience: Minimum of 10 years of relevant experience.
• Skills: Strong communication, negotiation, and problem-solving skills. Ability to manage multiple projects simultaneously.

Skills

• Strong understanding of human capital management, organizational development, and talent systems.
• Ability to translate complex business challenges into actionable solutions.
• Excellent interpersonal and communication skills.
• Experience with AI-driven tools and data analysis.

Benefits

• Annual leave: Flexible time off - with a guideline of 25 days of annual leave + 8 UK public holidays.
• Pension: Generous Employer pension contribution.
• Healthcare: Private Medical Insurance Option.
• Wellbeing: Access to BetterUp coaching for you and a friend/family member.
• Flexible working: Hybrid work, with 2 days minimum in office (or 8 days per month).
• Free Lunch: Available in office Tuesday and Thursdays along with daily plentiful snacks and beverages.
• Extra leave days: 4 Inner Work Days, 5 Volunteer Days, plus Summer & Winter company shutdowns.
• Learning & Development: Annual stipend for professional growth.
• Charity: Year-round charitable donation on your behalf.

Pay

The Base Salary Range For This Role Is £112,000 – £140,000 This role qualifies for an additional annual bonus.

Schedule

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our Europe hub locations are London, UK and Amsterdam, NL.