Principal Client Partner
About the role
Transform how the world’s leading companies invest in their people. At BetterUp, we’re building a new kind of partnership with our customers — one that doesn’t stop at platform adoption. We’re in the business of deep, lasting transformation. That’s where you come in.
Responsibilities
- Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.
- Translate complex business and talent challenges into clear, compelling transformation plans — and own those solutions from design through deployment.
- Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change.
- Lead a cross-functional deployment team (delivery, data, comms, change) — with you at the helm, aligning efforts to business impact.
- Facilitate strategic working sessions, steer executive updates, and own the story of value BetterUp delivers to the customer.
- Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.
- Keep your eye on outcomes, not just deliverables — ensuring we deliver the transformation we promised.
- Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.
Requirements
- 10+ years of experience in consulting, HR transformation, organizational development, or a similar strategic role.
- A track record of executive-level advising, especially with CHROs or enterprise business leaders.
- Deep domain expertise in human capital, people strategy, or enterprise talent systems combined with business acumen.
- Experience leading complex, cross-functional deployments or change initiatives at scale.
- Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
- Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done.
- Experience operating inside high-growth SaaS, human transformation platforms, or people tech companies is a plus.
- A mindset rooted in outcomes, ownership, and long-term impact.
- Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance (e.g., personalization, upsell targeting, churn prediction).
- Uses AI-generated insights and data analysis to quantify impact on client outcomes (e.g., retention, expansion, ROI) and inform strategic account recommendations.
Qualifications
- Competitive compensation plan with opportunity for advancement.
- Access to BetterUp coaching; one for you and one for a friend or family member.
- Medical, dental, and vision insurance.
- Flexible paid time off.
- Volunteer Days to give back.
- Learning and Development stipend.
- Company wide Summer & Winter breaks.
- Year-round charitable contribution of your choice on behalf of BetterUp.
- 401(k) self contribution.
Skills
- Experience leading complex, cross-functional deployments or change initiatives at scale.
- Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
- Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done.
- Experience operating inside high-growth SaaS, human transformation platforms, or people tech companies is a plus.
- A mindset rooted in outcomes, ownership, and long-term impact.
- Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance (e.g., personalization, upsell targeting, churn prediction).
- Uses AI-generated insights and data analysis to quantify impact on client outcomes (e.g., retention, expansion, ROI) and inform strategic account recommendations.
Benefits
- Access to BetterUp coaching; one for you and one for a friend or family member.
- Medical, dental, and vision insurance.
- Flexible paid time off.
- Volunteer Days to give back.
- Learning and Development stipend.
- Company wide Summer & Winter breaks.
- Year-round charitable contribution of your choice on behalf of BetterUp.
- 401(k) self contribution.
Pay
The Base Salary Range For This Role Is $216,000 – $230,000: New York City and San Francisco $194,400 – $220,500: All other Hub Offices
Schedule
Hybrid Work Policy & Hub Locations BetterUp is a hybrid company that values in-person collaboration. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA. Hybrid Expectation: You will be expected to work from your local office at least 2 days per week (or 8 days per month) and should be able to realistically commit to this structure before applying. This hybrid role will require travel up to 25% of the time for client engagements. If you are not located near a hub: You will work as a fully remote employee. This remote role will require travel up to 50% of the time for client engagements and internal BetterUp purposes.